Automated Comm100 Billing Ticket Logging
Every morning, WebRun opens Comm100, finds new tickets tagged as billing questions, checks Gmail read-only for any prior email thread tied to the same account, and logs each ticket with that context to an Airtable tracker for finance to review.
How do I give finance full context on new Comm100 billing tickets?
WebRun reviews new Comm100 tickets tagged as billing questions every morning, checks Gmail read-only for any prior email thread on the same account, and logs each ticket with that context to an Airtable tracker. Finance opens one record with the full picture instead of checking two systems separately for every billing question.
- Finance gets full ticket context in one place every morning
- No one manually cross-checks Gmail for related threads ticket by ticket
- Billing questions are logged and tracked the same day they arrive
Built for finance teams · billing support teams · customer service operations · ecommerce support
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.comm100.comin a real browser with your saved login - no setup, no API keys. -
1
Comm100 - find new billing tickets
comm100.com
WebRun opens Comm100 to find new billing tickets. - Open Comm100 and filter new tickets to those tagged billing
- Capture the customer's account, question, and ticket link
- Note the invoice or order number if mentioned
Done when Every new billing ticket is listed with its details.
-
2
Gmail - check for prior email threads
gmail.com
WebRun opens Gmail to check for prior email threads. - Search Gmail for any existing thread tied to the customer's account
- Note whether the customer has already emailed about the same billing issue
- This is a read-only check. No email is sent or drafted
Done when Each billing ticket shows whether a related email thread exists.
-
3
Airtable - log the finance queue
airtable.com
WebRun opens Airtable to log the finance queue. - Open the billing queue tracker in Airtable
- Add a record for each ticket with the question, invoice reference, and email context
- Set the status to needs finance review
Done when Every new billing ticket has a fully contextualized record in Airtable.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to the billing ticket or the email thread?
No. It only reads Gmail for context and logs the ticket to Airtable. Finance and support still write and send every reply themselves.
Why check email if the ticket is already in Comm100?
It saves finance from checking two systems separately, showing right in Airtable whether the customer already emailed about the same issue.
How is a ticket identified as a billing question?
WebRun reads the tag your team already applies in Comm100. It does not reclassify or guess at a ticket's category itself.
Related templates
Put this on autopilot.
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