Templates

Workflow templates.
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Pick a ready-made automation and turn it on — each one handles a real job your team does every week, right inside the tools you already use. Customize anything.

Hospital Patient Experience & Rounding
All categories
Automated NRC Health Unit Experience Scorecards
Every Monday, WebRun pulls each unit's rounding and feedback numbers from NRC Health Rounding, builds a scorecard in Excel, and emails it to the unit director through Outlook.
NRC Health RoundingExcelOutlook
Automated NRC Health Service Recovery Alerts
The instant NRC Health Rounding logs a service recovery flag, WebRun texts the on-shift charge nurse through Twilio and posts the open issue to the unit's Microsoft Teams channel so it gets tracked.
NRC Health RoundingTwilioMicrosoft Teams
Automated NRC Health Rounding Action Item Reminders
WebRun texts the owner of any overdue rounding action item through Twilio each morning, and escalates it through PagerDuty to the unit director's on-call if it's still open after 72 hours.
NRC Health RoundingTwilioPagerDuty
Automated NRC Health Post-Discharge Call Lists
Every morning, WebRun finds patients NRC Health Rounding flagged for a follow-up call, logs their contact details into Excel, and drafts a courtesy text in Twilio for the liaison to review and send, never sending to the patient itself.
NRC Health RoundingExcelTwilio
Automated NRC Health Patient Shout-Out Drafts
When a round captures a specific, positive shout-out naming a staff member, WebRun drafts a recognition nomination in Outlook for the manager to review and send, so great work gets noticed without anything going out unreviewed.
NRC Health RoundingOutlook
Automated NRC Health Service Issue Follow-Up
WebRun checks NRC Health Rounding hourly for service issues logged during rounds, posts each open item to the responsible department's Microsoft Teams channel, and escalates through PagerDuty if it's still open past your SLA.
NRC Health RoundingMicrosoft TeamsPagerDuty
Automated NRC Health Critical Feedback Escalation
When a round captures a critically low score or comment, WebRun pages the on-call patient experience leader through PagerDuty and logs the case in an internal Outlook email so nothing falls through.
NRC Health RoundingPagerDutyOutlook
Automated NRC Health Rounding Schedule Reminders
Every morning, WebRun checks NRC Health Rounding for each leader's rounding quota, finds an open block on their Outlook calendar, and texts them their assignment through Twilio before the day gets away from them.
NRC Health RoundingOutlookTwilio
Automated NRC Health Rounding Completion Alerts
Every afternoon, WebRun checks NRC Health Rounding for rooms that still need a round, checks Outlook for who owns each unit today, and messages that leader in Microsoft Teams with their remaining rooms.
NRC Health RoundingOutlookMicrosoft Teams
Automated NRC Health HCAHPS Driver Trend Reports
On the first of every month, WebRun refreshes a Power BI dashboard with the latest HCAHPS driver scores from NRC Health Rounding by unit and emails leadership the trend summary through Outlook.
NRC Health RoundingPower BIOutlook
Automated NRC Health Rounding Compliance Digest
Every morning, WebRun logs yesterday's rounding completion rate per unit into an Excel workbook and posts the scoreboard to Microsoft Teams so leadership starts the day knowing where to focus.
NRC Health RoundingExcelMicrosoft Teams
Automated NRC Health Call Light Delay Alerts
WebRun logs every call light delay a patient mentions during rounding into Excel and pages the nursing supervisor on-call through PagerDuty when a unit crosses your threshold in a single shift.
NRC Health RoundingExcelPagerDuty

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