Automated NRC Health Patient Shout-Out Drafts
Every hour, WebRun checks NRC Health Rounding for a round where a patient specifically praised a staff member by name, and drafts a recognition nomination in Outlook addressed to that person's manager, with the patient's exact words attached, ready to send on to a recognition program or newsletter after a human reviews it.
How do I turn a patient's compliment about a specific staff member into a recognition nomination?
WebRun checks NRC Health Rounding every hour for a round where a patient names a specific staff member with a positive comment, then drafts a recognition nomination in Outlook, quoting the patient's exact words, addressed to that person's manager. The draft stays unsent until a manager reviews it, so genuine recognition reaches the right person without anything going out unchecked.
- Genuine patient compliments turn into a nomination the same day instead of getting lost in notes
- Every draft quotes the patient's exact words instead of a paraphrase
- Nothing goes to a recognition program or newsletter without a manager reviewing it first
Built for unit managers · human resources · patient experience teams · hospital administrators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.nrchealth.comin a real browser with your saved login - no setup, no API keys. -
1
NRC Health Rounding - find a round with a named staff shout-out
nrchealth.com
WebRun opens NRC Health Rounding to find a round with a named staff shout-out. - Open NRC Health Rounding and check the last hour's round comments
- Keep only comments that name a specific staff member positively
- Capture the patient's exact words and the unit
Done when Every named, positive shout-out from the last hour is captured with its exact wording.
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2
Outlook - draft the recognition nomination for review
microsoft.com
WebRun opens Outlook to draft the recognition nomination for review. - Draft a recognition nomination email addressed to that staff member's manager
- Quote the patient's exact words in the draft
- Leave every draft unsent in Outlook. A manager reviews and sends it on
Done when A reviewable, unsent recognition draft exists for every named shout-out this hour.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it send the nomination or post it anywhere on its own?
No. It only drafts the nomination in Outlook and leaves it unsent. A manager reviews it before it goes anywhere, including any recognition program, newsletter, or the family.
Does the staff member's name get shared outside the hospital?
Not through this workflow. WebRun only drafts an internal email to the manager. Anything further, like a public post, is a separate decision a person makes.
What if the patient's comment is vague, like just everyone was great?
It's skipped. Only comments naming a specific staff member are turned into a draft, so recognition goes to the person actually named.
Related templates
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