Automated NRC Health Post-Discharge Call Lists
Every morning, WebRun opens NRC Health Rounding to find patients flagged for a post-discharge follow-up call, logs each one into an Excel call list with their contact number and the concern raised during rounding, and drafts a short courtesy text in Twilio for the liaison to review and send personally, never sending anything to the patient on its own.
How do I build a prioritized post-discharge follow-up call list automatically?
WebRun opens NRC Health Rounding each morning to find patients flagged for a post-discharge follow-up call, logs each one into a prioritized Excel call list with their contact details and concern, and drafts a short courtesy text in Twilio for the discharge liaison to review. Nothing is ever sent to a patient without a person approving it first.
- Callers start the day with a ready, prioritized list instead of building one by hand
- Higher-risk patients get called first, every single day
- No text ever reaches a patient without a person reviewing it
Built for discharge liaisons · care transition teams · hospital nurse managers · patient experience teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.nrchealth.comin a real browser with your saved login - no setup, no API keys. -
1
NRC Health Rounding - find patients flagged for a follow-up call
nrchealth.com
WebRun opens NRC Health Rounding to find patients flagged for a follow-up call. - Open NRC Health Rounding and pull patients discharged in the last day
- Keep only those flagged for a post-discharge follow-up call
- Capture the concern noted during rounding for each
Done when Every patient due a follow-up call is listed with their flagged concern.
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2
Excel - build the prioritized call list
microsoft.com
WebRun opens Excel to build the prioritized call list. - Add each patient to the call list with contact number and discharge date
- Sort the list so higher-risk concerns sit at the top
- Mark off anyone already called this week
Done when Today's prioritized call list is ready in Excel.
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3
Twilio - draft a courtesy text for staff to review
twilio.com
WebRun opens Twilio to draft a courtesy text for staff to review. - Draft a short, on-brand courtesy text for each patient on the list
- Leave every draft unsent in Twilio for the discharge liaison to review
- Never send a text to a patient without a person approving it first
Done when A reviewable draft text exists for every patient on today's call list, none sent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun text the patient directly?
No. It only drafts a courtesy text in Twilio and leaves it unsent. A person on the discharge liaison team reviews and sends it, or calls instead. Nothing goes to a patient automatically.
How does it decide who needs a follow-up call?
It reads the flag NRC Health Rounding already sets during the discharge round, so the list matches whatever criteria your team has configured there.
Does the list include why the patient was flagged?
Yes. Each row carries the concern noted during rounding, like a medication question or a comfort issue, so the caller knows what to address first.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.