Automated NRC Health Unit Experience Scorecards
Every Monday, WebRun opens NRC Health Rounding, pulls last week's rounding completion, top compliments, and top complaints for every unit, builds a one-page scorecard for each in Excel, and emails it to that unit's director through Outlook before the weekly leadership meeting.
How do I give unit directors a weekly patient experience scorecard automatically?
WebRun pulls each unit's rounding completion, top compliments, and top complaints from NRC Health Rounding every Monday, builds a one-page scorecard per unit in Excel with the week over week trend, and emails each director their own scorecard through Outlook before the leadership meeting, so every director walks in already knowing where their unit stands.
- Directors walk into the weekly meeting already knowing their unit's numbers
- Week over week trends are visible without pulling last week's report by hand
- Top compliments and complaints are grouped into themes instead of a raw comment dump
Built for unit directors · chief nursing officers · patient experience teams · hospital administrators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.nrchealth.comin a real browser with your saved login - no setup, no API keys. -
1
NRC Health Rounding - pull last week's unit numbers
nrchealth.com
WebRun opens NRC Health Rounding to pull last week's unit numbers. - Open NRC Health Rounding and pull last week's rounding completion by unit
- Pull the top recurring compliments and complaints from round comments
- Note the week over week change for each unit
Done when Every unit has last week's completion rate, top themes, and trend pulled.
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2
Excel - build the one-page scorecard
microsoft.com
WebRun opens Excel to build the one-page scorecard. - Build a one-page scorecard per unit from the pulled numbers
- Show the week over week trend as a simple up or down
- Keep last week's scorecards so directors can compare over time
Done when A scorecard exists in Excel for every unit.
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3
Outlook - email each director their scorecard
WebRun opens Outlook to email each director their scorecard. - Email each unit director their own scorecard through Outlook
- Send it the morning before the weekly leadership meeting
- Copy the chief nursing officer on every scorecard
Done when Every unit director has their scorecard in Outlook before the meeting.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does every director see every other unit's scorecard?
No. Each director only gets their own unit's scorecard. The chief nursing officer is copied on all of them for a hospital-wide view.
Where do the top compliments and complaints come from?
From the comments captured during purposeful rounds in NRC Health Rounding that week, grouped into recurring themes rather than listed one by one.
Can the scorecard cover more than one week?
Yes. Tell WebRun the window you want, like a rolling 4 weeks, and it will build the scorecard against that period instead.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.