Automated Groove Overdue Ticket Alerts
Every afternoon, WebRun opens Groove, finds tickets that have been open more than 24 hours without a reply, adds a follow-up block to the assigned agent's Google Calendar, and pings that agent on WhatsApp with the ticket count and the oldest one's age.
How do I stop Groove tickets from going a full day unanswered?
WebRun checks Groove every afternoon for tickets open more than 24 hours without a reply, blocks a follow-up slot on the assigned agent's Google Calendar, and pings them on WhatsApp with the count. This keeps overdue tickets from stacking up further overnight, giving small support teams a clear nudge to catch up before end of day.
- Overdue tickets get a blocked follow-up slot before they stack up further
- Agents get a direct WhatsApp nudge instead of checking the queue themselves
- 24-hour-old tickets get caught the same afternoon, not the next morning
Built for small support teams · startup customer service · solo founders · lean helpdesk teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.groovehq.comin a real browser with your saved login - no setup, no API keys. -
1
Groove - find tickets overdue 24 hours
groovehq.com
WebRun opens Groove to find tickets overdue 24 hours. - Open Groove and filter open tickets with no reply in over 24 hours
- Capture the customer, subject, and hours overdue for each
- Group them by assigned agent
Done when Every ticket overdue past 24 hours is listed with its assigned agent.
-
2
Google Calendar - block follow-up time
calendar.google.com
WebRun opens Google Calendar to block follow-up time. - Open each affected agent's Google Calendar
- Add a follow-up block sized to their number of overdue tickets
- Title it with the ticket count
Done when Every agent with an overdue ticket has a follow-up block today.
-
3
WhatsApp - ping the assigned agent
whatsapp.com
WebRun opens WhatsApp to ping the assigned agent. - Message each affected agent with their overdue ticket count
- Include the oldest overdue ticket's age
- Send this only to your own agents, not the customer
Done when Every affected agent has been pinged with their overdue count.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to the overdue tickets?
No. It only blocks calendar time and pings the assigned agent. Every reply to a customer is still typed and sent by a person in Groove.
How is a ticket considered overdue?
Any open Groove ticket with no reply for more than 24 hours. WebRun reads this directly from the ticket's own timestamps.
What if an agent has no overdue tickets?
They get no calendar block and no WhatsApp ping that day. Only agents with tickets actually overdue past 24 hours are contacted.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.