Alert on overdue HelpSpot tickets the moment they slip
Every hour, WebRun opens HelpSpot, checks every open ticket against your response time target, posts a Telegram alert listing anything overdue, and sends a Twilio text to the on call agent for tickets marked urgent that have been waiting the longest.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get alerted when a HelpSpot ticket goes overdue?
WebRun checks your HelpSpot mailbox every hour for tickets that have passed their response time target, then posts the overdue list to a Telegram channel so the whole team can see it. Urgent tickets overdue by more than two hours also trigger a Twilio text straight to the on call agent, so nothing critical waits unnoticed.
- Overdue tickets get flagged within the hour instead of at end of day
- Urgent tickets reach the on call agent by text, not just a channel post
- The team always sees a live, sorted view of what's overdue
Built for support teams · small IT teams · customer service managers · on call support
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.helpspot.comin a real browser with your saved login - no setup, no API keys. -
1
HelpSpot - check tickets against response targets
helpspot.com
WebRun opens HelpSpot to check tickets against response targets. - Open HelpSpot and filter tickets to open with no reply since intake
- Compare each ticket's wait time against your response time target
- Flag any ticket past the target as overdue
- Note which overdue tickets are marked urgent priority
Done when Every overdue ticket is identified and urgent ones are marked.
-
2
Telegram - alert the team to overdue tickets
telegram.org How to Automate Telegram
WebRun opens Telegram to alert the team to overdue tickets. - Post the list of overdue tickets to the team Telegram channel
- Include ticket number, customer, and how far past target each one is
- Repeat the alert each hour until a ticket is answered
Done when The team channel shows every currently overdue ticket.
-
3
Twilio - text the on call agent for urgent ones
twilio.com How to Automate Twilio
WebRun opens Twilio to text the on call agent for urgent ones. - Send a text to the on call agent for urgent tickets overdue by more than 2 hours
- Include the ticket number and a direct link
- Only text for urgent priority tickets, not the full overdue list
Done when The on call agent has been texted about every urgent overdue ticket.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Who receives the Twilio text?
Only your designated on call agent, and only for urgent priority tickets overdue by more than 2 hours. Every other overdue ticket stays in the Telegram list.
Does it reply to the customer for you?
No. WebRun only raises the alert internally. Replying to the ticket in HelpSpot is always done by an agent.
What counts as overdue?
Any ticket that has passed the response time target you set in HelpSpot, whether that's your general SLA or a custom mailbox setting.
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