Automated ServiceTitan Spring Replacement Recalls
Every Monday, WebRun opens ServiceTitan, finds past spring replacement jobs that are approaching the end of the spring's typical lifespan, logs each customer in an Airtable tracker, drafts a proactive service recall email in Gmail, and leaves each draft for your team to review before sending.
How do I proactively recall garage door spring replacement customers before their springs fail?
Every Monday, WebRun scans ServiceTitan for garage door spring replacement jobs completed 5 to 7 years ago, logs each candidate in an Airtable recall tracker, and drafts a proactive service email in Gmail for your team to review and send. Customers with a more recent spring job or a recent contact are excluded automatically.
- Spring replacement customers are contacted proactively before springs fail
- Recall candidates are tracked in Airtable so no customer is contacted twice
- Newer spring jobs on the same customer are detected and excluded automatically
Built for garage door companies · home service business owners · service managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
go.servicetitan.comin a real browser with your saved login - no setup, no API keys. -
1
ServiceTitan - find past spring replacement jobs near end of service life
servicetitan.com
WebRun opens ServiceTitan to find past spring replacement jobs near end of service life. - Open ServiceTitan and search completed jobs filtered to spring replacement job types
- Identify jobs completed roughly 5 to 7 years ago based on the typical spring lifespan
- Capture customer name, email, job date, spring type, and technician from each job record
Done when All customers with spring jobs nearing end of typical service life are listed.
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2
Airtable - log recall candidates in tracker
airtable.com
WebRun opens Airtable to log recall candidates in tracker. - Open the spring recall tracker base in Airtable
- Add or update each candidate with the original job date, spring type, and recall status
- Mark any customers already contacted this quarter to avoid duplicates
Done when The Airtable tracker reflects all current spring recall candidates and their contact status.
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3
Gmail - draft proactive recall emails
gmail.com
WebRun opens Gmail to draft proactive recall emails. - Draft a proactive recall email for each eligible customer noting how long ago their springs were replaced
- Frame the message around preventive service to avoid a sudden failure
- Leave every draft unsent for your team to review before sending
Done when A Gmail draft recall email is queued for every eligible customer not yet contacted.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email customers about spring replacement without my approval?
No. Every recall email is saved as a Gmail draft for your team to review and send. Nothing is delivered to a customer automatically.
How does it know when a spring job is nearing end of life?
You configure the recall window during setup, typically 5 to 7 years after the original job date, matching the expected lifespan of the springs you install.
What if a customer already had their springs replaced again more recently?
WebRun checks ServiceTitan for newer spring jobs on the same customer record. If a more recent replacement exists, that customer is skipped from the recall list.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.