MeridianLink Automated Dormant Account Escheatment Alerts
Every Monday, WebRun opens MeridianLink and identifies member accounts with no transaction activity in 9 or more months, logs each to a dormancy tracking Google Sheet with balance and last-activity date, and sends your operations team a Telegram alert listing accounts at risk of reaching state escheatment thresholds so re-engagement attempts can begin in time.
How can a credit union automatically track and flag dormant accounts before they reach state escheatment?
Every Monday, WebRun scans MeridianLink for member accounts with 9 or more months of inactivity, logs each to a Google Sheet dormancy tracker with balance and last-activity date, and sends the operations team a Telegram alert ranked by proximity to the state escheatment deadline. No member is contacted by the automation. All re-engagement decisions are made by operations staff.
- Dormant accounts are caught and flagged months before the state escheatment deadline
- Operations staff know exactly which members to re-engage first based on risk
- The Google Sheet builds a running re-engagement history for each dormant account
Built for credit union operations managers · compliance teams · member services staff handling dormant accounts
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.meridianlink.comin a real browser with your saved login - no setup, no API keys. -
1
MeridianLink - identify accounts with no recent transaction activity
meridianlink.com
WebRun opens MeridianLink to identify accounts with no recent transaction activity. - Open MeridianLink and filter member accounts by last transaction date
- Identify all accounts with no transaction activity in the last 9 months or more
- Capture member name, account number, account type, balance, and last transaction date for each
- Exclude accounts where the member has another active account with recent activity
Done when Every account with 9 or more months of inactivity is listed with full member and balance details.
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2
Google Sheets - log dormant accounts with balance and last-activity date
google.com
WebRun opens Google Sheets to log dormant accounts with balance and last-activity date. - Open the dormancy tracking Google Sheet
- Add or update a row for each dormant account with balance, last-activity date, months inactive, and re-engagement status
- Highlight accounts within 3 months of the state escheatment threshold in red
- Mark any account where a re-engagement letter has already been sent
Done when The dormancy tracker is current with every at-risk account flagged by proximity to the escheatment deadline.
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3
Telegram - send dormancy alert to operations team
telegram.org
WebRun opens Telegram to send dormancy alert to operations team. - Send a Telegram alert to the operations team channel
- List accounts flagged red first (within 3 months of escheatment threshold), then all other dormant accounts
- Include account number, balance, months inactive, and re-engagement status for each
- Note the total count and total balance at risk
Done when The operations team has this week's dormancy alert in Telegram with the highest-priority accounts listed first.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact dormant members automatically to re-engage them?
No. WebRun only alerts your operations team to accounts at risk. All re-engagement letters, calls, or emails to members are initiated and approved by your staff, ensuring the outreach is appropriate and compliant.
How does it determine the escheatment threshold?
You configure the dormancy period and state escheatment threshold in the run settings. WebRun applies your credit union's specific policy, which can vary by account type and state, and flags accounts accordingly.
What if a member has one dormant account but is active on another?
WebRun checks for any recent activity across all of the member's accounts in MeridianLink. If the member is active on another account, the dormant one is excluded from the alert to avoid unnecessary outreach.
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