Automated DockMaster Warranty Claim Prep
Every night, WebRun opens DockMaster, finds warranty repair work orders closed that day, assembles the claim packet with labor hours, parts used, and technician notes, sends it through DocuSign for the technician's certification signature, and posts your service manager a Slack list of claims ready to submit.
How do I get warranty claims certified and ready to submit the same day a repair closes?
WebRun checks DockMaster every night for warranty repair work orders closed that day, assembles the claim packet with labor hours, parts, and technician notes, and routes it through DocuSign for the technician's certification signature. Your service manager gets a Slack list of certified, ready-to-submit claims each morning, with actual submission left to staff.
- Claim packets are assembled the same night a repair closes
- Every claim gets a technician certification signature before it's submitted
- No claim goes to the manufacturer without staff doing the actual submission
Built for boat dealerships · marine service departments · warranty administrators · service managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.dockmaster.com/loginin a real browser with your saved login - no setup, no API keys. -
1
DockMaster - find warranty repairs closed today
dockmaster.com
WebRun opens DockMaster to find warranty repairs closed today. - Open DockMaster and list warranty work orders closed today
- Pull labor hours, parts used, and technician notes for each
- Match each repair to the manufacturer's claim requirements on file
Done when Every warranty repair closed today is listed with its labor, parts, and notes.
-
2
DocuSign - route the claim for technician certification
docusign.com
WebRun opens DocuSign to route the claim for technician certification. - Assemble the claim packet for each repair into a certification form
- Send it through DocuSign for the technician to review and sign
- Leave the packet in DocuSign until the certification signature is complete
Done when Every claim packet has a technician certification signature in DocuSign.
-
3
Slack - list claims ready to submit
slack.com
WebRun opens Slack to list claims ready to submit. - Post the service manager a list of claim packets that are certified and ready to submit
- Flag any packet still waiting on a technician signature
- Leave the actual manufacturer submission for staff to do by hand
Done when Service manager has today's ready-to-submit claim list in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it submit the claim to the manufacturer for me?
No. WebRun assembles and certifies the claim packet, then stops. Submitting it to the manufacturer's warranty portal is a step your service manager does by hand, since portals and requirements vary by brand.
Who signs the certification, and is that automatic?
The technician who did the repair signs it in DocuSign. WebRun only assembles and routes the packet. It never signs on anyone's behalf.
What if a repair is missing required documentation?
It matches each repair against the manufacturer's claim requirements on file and still assembles what it can, so gaps show up in the packet before submission instead of after a rejection.
Related templates
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