Automated Pediatric No-Show Recovery
Every afternoon, WebRun opens Office Practicum, identifies appointments marked as no-show for the day, drafts a friendly re-scheduling message for each family, and logs every draft in a Google Sheet so your front desk can review and send each one.
How can my pediatric practice automatically follow up on no-show appointments?
WebRun checks Office Practicum every afternoon for appointments marked as no-show, drafts a re-scheduling message for each family, and logs every draft in Google Sheets and Gmail for your front desk to review. No message reaches a family until a staff member approves and sends it.
- No-show families receive a timely re-scheduling prompt without staff manually drafting each message
- Front desk reviews all drafts before sending, keeping the practice in control
- Every no-show is logged with outreach status for accountability
Built for pediatric practices · pediatricians · front-desk staff · practice managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.officepracticum.comin a real browser with your saved login - no setup, no API keys. -
1
Office Practicum - find today's no-show appointments
officepracticum.com
WebRun opens Office Practicum to find today's no-show appointments. - Open Office Practicum and navigate to today's appointment schedule
- Filter for appointments with a no-show status
- Capture each patient's name, appointment type, provider, and contact information
Done when Every no-show appointment for today is listed with patient contact details.
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2
Google Sheets - log each no-show with draft message
google.com
WebRun opens Google Sheets to log each no-show with draft message. - Open the no-show tracking sheet
- Add a new row for each no-show with patient name, appointment type, date, and a drafted re-scheduling message
- Flag rows that are awaiting staff review
Done when All no-shows are logged in the sheet with a draft message and a pending-review flag.
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3
Gmail - stage draft re-scheduling emails for staff review
gmail.com
WebRun opens Gmail to stage draft re-scheduling emails for staff review. - Create a draft email for each no-show family using the message from the sheet
- Leave every draft unsent in your Gmail Drafts folder for staff to review and send
- Never send any patient-facing message automatically
Done when A review-ready draft email exists in Gmail for each no-show family.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact families automatically?
No. Every re-scheduling message is drafted and left for a staff member to review in Gmail Drafts before anything is sent. No patient-facing communication goes out on its own.
What patient information does it access?
It reads appointment status, appointment type, and contact details already in Office Practicum. It does not export or store clinical notes or diagnoses.
What if a family already rescheduled on their own?
Staff reviewing the Gmail drafts can delete any that are no longer needed before sending. The sheet log also lets your front desk track which families have responded.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.