电话代接服务

电话代接服务的自⁠动⁠化⁠模⁠板

12 个现成工作流，专为电话代接服务打造。每个都对应团队每周要做的一项实际工作，直接在您常用的工具里完成。这里最常用的应用：Amtelco、Slack、Google Sheets。

启用第一个工作流按应用浏览

Automated Amtelco Weekly Client Activity Reports

Every Monday, WebRun compiles last week's call and message activity per client from Amtelco into Google Sheets and drafts each client's report email in Gmail, left unsent for an account manager to review.

Google Sheets›

Automated Amtelco Voicemail Transcription Routing

WebRun transcribes new voicemails in Twilio, matches each one to the right client account and department in Amtelco, and checks Google Calendar for who is currently on duty to receive it.

Google Calendar

Automated Amtelco Urgent Call Escalation Alerts

WebRun watches Amtelco for urgent messages that go unacknowledged past their response window, escalates each one to the next on-call contact, and drafts a client incident summary for prolonged breaches.

Automated Amtelco SLA Response Time Breach Alerts

WebRun checks Amtelco each hour to compare every client's actual response time against their contracted SLA, cross checks the callback timestamp in Twilio, and drafts a breach summary in Gmail for review.

Automated Amtelco On-Call Schedule Reminders

Every morning, WebRun checks the on-call schedule in Amtelco, texts each agent whose shift starts within 24 hours, and posts the day's on-call roster to Telegram.

Automated Amtelco New Client Onboarding

When a new client account is created, WebRun sets up the standard onboarding checklist in Amtelco, schedules the kickoff call in Google Calendar, drafts a welcome email in Gmail, and tells the onboarding team in Slack.

Google Calendar›

Automated Amtelco Missed Message Follow-Ups

WebRun finds messages delivered to an on-call contact with no confirmed callback after an hour, sends one text reminder through Twilio, and logs every follow-up to Google Sheets.

Automated Amtelco Daily Call Volume Digest

Every morning, WebRun pulls yesterday's call and message volume per client from Amtelco, logs it to a running tracker in Google Sheets, and posts the digest to Slack.

Google Sheets›

Automated Amtelco Client Script Update Drafts

When a client requests a greeting or script change, WebRun drafts the new wording and a confirmation email, logs the request for audit, and leaves both unsent for a supervisor to approve.

Google Sheets›

Automated Amtelco Shift Coverage Gap Alerts

WebRun checks Amtelco a few minutes after every shift start to confirm the scheduled agent has logged into their queue, texts a backup through Telegram if not, and alerts the supervisor in Slack.

Automated Amtelco After-Hours Message Delivery

After hours, WebRun checks Amtelco for new messages agents just took, texts each one to the client's on-call contact on file, and logs every delivery in Slack.

Automated Amtelco Abandoned Call Flags

WebRun checks Amtelco each hour for calls that hung up before being answered, logs every one to Google Sheets, and pings Telegram when a client's abandon rate spikes.

Google Sheets›

没找到您要的工作流？

任何流程，只要演示给 WebRun 看一次，就能变成按计划自动运行的智能体。

免费开始联系我们