Automated Amtelco Daily Call Volume Digest
Every morning, WebRun opens Amtelco, pulls yesterday's call and message volume, average handle time, and abandon count for each client account, logs a row per client to a running tracker in Google Sheets, and posts the daily digest to Slack so the team starts the day with the numbers.
How do I get a daily call volume digest for every client automatically?
Every morning, WebRun opens Amtelco and pulls yesterday's call volume, message count, average handle time, and abandoned calls for every client account. It logs a row per client to a running tracker in Google Sheets and posts the daily digest to Slack, flagging any client whose volume moved more than 20 percent from their average, so the team starts the day already informed.
- The team sees yesterday's numbers before the day starts, every day
- Volume swings over 20 percent get flagged instead of found weeks later
- Every client's history builds automatically in one running tracker
Built for answering services · call center managers · 24/7 dispatch operations · telephone answering firms
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.amtelco.comin a real browser with your saved login - no setup, no API keys. -
1
Amtelco - pull yesterday's call and message volume
amtelco.com
WebRun opens Amtelco to pull yesterday's call and message volume. - Open Amtelco reporting and pull yesterday's totals per client: calls answered, messages taken, average handle time, and abandoned calls
- Note any client whose volume moved more than 20 percent from their weekday average
Done when Yesterday's volume is captured for every active client account.
-
2
Google Sheets - log a row per client to the tracker
google.com
WebRun opens Google Sheets to log a row per client to the tracker. - Add a new row per client to the volume tracker with yesterday's date and figures
- Carry forward the weekday average column so trends stay visible
Done when Every client's numbers for yesterday are logged in the tracker.
-
3
Slack - post the daily digest
slack.com
WebRun opens Slack to post the daily digest. - Post the daily digest: total calls, total messages, and average handle time across all clients
- List any client that moved more than 20 percent from its average at the top
Done when The team has yesterday's digest in Slack before the day starts.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does this change how any client is billed?
No. It only reads and logs volume figures for visibility. Billing runs through your existing process and is not touched by this digest.
How does it decide what counts as an unusual swing?
It compares yesterday's total against that client's own weekday average and flags anything more than 20 percent off. You can tighten or loosen that threshold.
Can it cover multiple locations or queues per client?
Yes. Give WebRun the queue structure for a multi-location client and it will log and total each one separately in the tracker.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.