How to Automate Gingr

Gingr knows which dog is in which run tonight

Gingr is management software for pet care businesses: boarding kennels, daycare, grooming salons, trainers, cat-only facilities and dog bars, from a single site up to a multi-location group.

The job it does is unusual because the inventory is alive. A boarding facility has a fixed number of runs and a hard ceiling on how many dogs can safely share a play group. Every animal has feeding instructions and medication times that must not be got wrong. Every customer is a person who is anxious about leaving their dog with strangers.

So Gingr has to be a reservation system, a till, a customer record and an animal record all at once. It holds the bookings, the runs, the owners, the pets and their vaccination records, the packages and deposits, the retail stock and the day's grooming schedule.

Most people just call it the kennel software, and inside the building it is the only thing anyone opens.

The vaccination folder is never quite up to date

The front desk of a boarding kennel spends its day on things that are individually trivial and collectively a full-time job.

A dog is booked in for next Friday and its rabies certificate expired in June, so somebody has to notice before the family arrives with the car packed. The vet said they would email the updated record and did not. A dog checks out with a balance still owing while everyone is busy holding a lead. Somebody counts how many runs are free over Christmas week on a screen that shows one day at a time. Somebody works out which grooming clients have two appointments left on their package.

Away from the desk it is the same shape. Totalling last week across boarding, daycare and grooming. Comparing card takings with what reached the bank. Putting together a list of owners who have not been in since spring.

None of it is skilled work. All of it is somebody standing at a computer instead of standing with the dogs.

Gingr

Occupancy known in advance The next fortnight counted against the runs you actually have, so holiday weeks stop being a December surprise.

Certificates chased, not discovered Records due to lapse matched against who has a booking, before a family arrives with the car already packed.

Checkout balances in one list Everyone leaving today who still owes something, collected each morning rather than remembered at the door.

PreCheck and report cards already carry the customer side

Gingr automates the customer relationship properly, and a facility that has not turned all of this on should start there.

Gingr PreCheck lets owners check in from a phone or the car park instead of queueing at the desk. The Pet Parent mobile app lets them book, see their reservations and follow their dog. Report cards record how a pet's day went, with photos and notes, and reach the owner by email or text. Integrated payment processing runs pricing rules, invoicing, cards on file, deposits, packages and tips. With the immunisation email setting switched on, an owner with a booking gets a message thirty days before a required record expires, and the expired vaccinations report lists every animal whose records have already lapsed, with those owners addable straight to an email or SMS campaign. Business analytics builds the reporting, and drag-and-drop calendars handle the scheduling.

All of it runs on what Gingr already holds: a reservation, a pet, an owner, a record.

It does not open the vet's portal, the bank, the card processor or the review page where owners describe what the stay was actually like.

Christmas week is decided in November

The decisions a kennel makes in a panic are nearly all decisions it could make early.

Occupancy for the next fortnight worked out against the number of runs you actually have, so the week between Christmas and New Year is a known number in November rather than a discovery in December. Grooming and daycare packages running down, so an owner is offered a renewal while they still want one.

Vaccination records approaching expiry cross-checked against who has a booking, with the certificate that never arrived chased at the vet rather than found at check-in. Balances still owing at checkout gathered into one list each morning, so the front desk knows before the lead is in somebody's hand.

Last week's takings across boarding, daycare, grooming and retail set against what the processor actually deposited. Owners who have not been in since spring, listed with what they used to book and which groomer they had. New reviews on Google, read the morning they appear and matched to the stay behind them.

Keep every owner message supervised. People are handing over an animal they love, and a badly aimed automated note about an unpaid balance or an out-of-date jab lands harder here than it would in any other trade.

Running a kennel is not a desk job

The reason anybody opens a boarding facility is the animals. The reconciling, the occupancy arithmetic and the certificate chasing were never in the plan, and they are the parts that happen at a keyboard.

WebRun is an AI agent that works a real Chrome browser, signed in as you. It opens Gingr, the bank, the card processor or the review page, reads each one, and puts the answer in front of you with anything that disagrees named.

It runs on your schedule in your own private environment, and you can watch a run and stop it. Anything going to an owner is drafted and waits.

The workflows below are already built, and each one names what it opens.