Automated Lapsed Pet Client Win-Back
Every morning, WebRun opens Gingr, finds owners whose last visit was 60 or more days ago with nothing booked, drafts a warm we-miss-your-pet note with a gentle comeback offer to each in Gmail, leaves every draft unsent for the front desk, and posts your team a Slack list of lapsed clients to win back.
How do I win back pet owners who have not visited in 60 days?
Every morning, WebRun opens Gingr, reviews client visit history, and finds owners whose last visit was 60 or more days ago with nothing booked. It drafts a warm we-miss-your-pet note with a comeback offer to each in Gmail, leaves the drafts unsent for the front desk, and posts your team a Slack win-back list, longest-gone regulars first.
- Quiet clients surface every morning, before they are gone for good
- Each win-back note is drafted and waiting for a quick review and send
- Lapsed owners come back instead of drifting to a competitor
Built for dog daycare owners · boarding kennels · pet groomers · front desk teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.gingrapp.comin a real browser with your saved login - no setup, no API keys. -
1
Gingr - find clients gone quiet
gingrapp.com
WebRun opens Gingr to find owners who have not visited in a while. - Open Gingr and review client visit history across grooming, daycare, and boarding
- Find owners whose last visit was 60 or more days ago with no upcoming booking
- Capture the owner, pet, last service and date, and how long they have been away
Done when Every owner with no visit in 60-plus days is listed with their last service date.
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2
Gmail - draft win-back notes
gmail.com
WebRun drafts a we-miss-your-pet note for each lapsed owner and leaves it unsent. - Draft a warm, on-brand note to each owner saying you miss seeing their pet and would love them back
- Add a gentle comeback offer and name their pet and last service to keep it personal
- Save every message as a draft and leave it unsent for the front desk to review
Done when A win-back note draft sits ready in Gmail for every lapsed owner.
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3
Slack - report who has lapsed
slack.com
WebRun posts the day's lapsed-client win-back list to Slack. - Post your team a list of lapsed owners with their pet, last service, and days away
- Put longtime regulars who recently went quiet first so the front desk calls them personally
- Note that the win-back drafts are waiting in Gmail for review
Done when Your front desk has today's lapsed-client list in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email owners on its own?
No. WebRun only drafts each win-back note in Gmail and leaves it unsent. Your front desk reads every message and clicks send, so no owner is contacted without a person approving the note and any offer first.
How does it decide who has lapsed?
It reads each owner's visit history in Gingr and flags anyone whose last visit was 60 or more days ago with no upcoming booking. You can change the window, so you chase only the clients who have genuinely gone quiet.
Will it apply a discount or change an account?
No. WebRun never edits an account or applies a discount. It drafts a note that mentions whatever comeback offer you choose, and any actual discount is set by your team in Gingr when the owner rebooks.
Related templates
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