Automated Boarding Waitlist Fill
Every few minutes, WebRun checks Gingr for newly cancelled reservations that free up a kennel run. When a cancellation is found, it identifies the next eligible waitlisted guest, drafts an SMS offer via Twilio, and posts the draft to Slack for staff to approve before the text is sent.
How do I automatically fill dog boarding cancellations from a waitlist?
Every 10 minutes, WebRun monitors Gingr for boarding cancellations that free a kennel run. When one appears, it finds the next eligible waitlisted guest, drafts a personalized SMS offer via Twilio, and posts it to Slack for staff to review and approve before the text is sent to the owner.
- Cancelled kennel runs are offered to the waitlist within minutes, not hours
- Staff review and approve every offer before the owner is contacted
- Waitlist matching is based on date eligibility, not just queue order
Built for dog boarding facilities · kennels · pet resort managers · doggy daycare operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
gingrapp.comin a real browser with your saved login - no setup, no API keys. -
1
Gingr - detect cancellation and find next on waitlist
gingrapp.com
WebRun opens Gingr to detect cancellation and find next on waitlist. - Check Gingr every few minutes for reservations that have been cancelled since the last run
- Identify the dates and run type freed by each cancellation
- Find the next eligible guest on the waitlist for those dates and capture their name, pet name, and phone number
Done when A cancellation has been matched to the next waitlisted guest with contact details.
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2
Twilio - draft SMS offer for waitlisted owner
twilio.com
WebRun opens Twilio to draft SMS offer for waitlisted owner. - Draft an SMS message to the waitlisted owner offering the newly available dates
- Include the pet name, the available dates, and a prompt to call or reply to confirm
- Save the draft without sending, pending staff approval
Done when A draft SMS offer exists for the waitlisted owner, ready but unsent.
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3
Slack - queue draft for staff approval
slack.com
WebRun opens Slack to queue draft for staff approval. - Post the draft SMS offer to the front-desk Slack channel for review
- Include the waitlisted owner's name, pet, the freed dates, and the draft message text
- Prompt staff to confirm the offer is still valid before approving the send
Done when Staff have the draft waitlist offer in Slack and can approve or adjust before the text is sent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text the waitlisted owner automatically when a spot opens?
No. WebRun drafts the SMS offer and posts it to Slack for your team to review first. The text is only sent after a staff member confirms the spot is still available and approves the message.
How does it choose who on the waitlist to contact first?
WebRun selects the next eligible person based on waitlist order in Gingr and checks that their requested dates match the freed run. If the first person is not a match, it looks at the next in line.
What if the waitlisted owner does not respond in time?
If the owner does not confirm within your set window, your team can approve an offer to the next person on the waitlist. WebRun will draft a new offer when prompted by staff.
Related templates
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