How to Automate Karmak Fusion

Downtime is the number a truck dealer gets judged on

Karmak Fusion is the business system a commercial vehicle dealership runs on. Karmak builds for that industry and nothing else, is employee owned, and Fusion is its core platform: parts, service, accounting, sales, and lease and rental in one on premise system, usually across several locations.

The customers are heavy duty truck and trailer dealers, warehouse distributors, bus and construction equipment dealers, truck equipment upfitters and independent repair shops. What they share is the vehicle in the bay. A tractor unit that is not moving is not stock sitting quietly on a lot. It is a fleet's revenue stopped, a driver reassigned and a load somebody else is now hauling.

So a dealership gets judged on one number more than any other, which is how long a truck sat, and nearly every hour of that is a part, an approval or a claim.

The answers a service writer needs are on supplier portals

A dealership's own system knows exactly what it is waiting for. It does not know when the waiting ends.

A technician diagnoses a unit, the part is not on the shelf, and it becomes somebody else's question: is it at the manufacturer's warehouse, at a second supplier, at a dealer two states away, and what does each of them say about a ship date. Those answers sit on three or four portals and move during the day.

The money side behaves the same way. A warranty claim goes into the manufacturer's own system and its status changes there quietly, over a labour time or a missing photograph. Core return credits wait on somebody chasing them. A national account fleet approves estimates in its own service portal, and a truck can sit in a bay for two days because nobody refreshed a page.

None of that is diagnosis, and none of it sells anything.

Karmak Fusion

A real date for the fleet Ship dates for the parts holding up open repair orders, read off each supplier's own screen and set against the job that is waiting on them.

Warranty rejections surface early Every open claim checked in the manufacturer's system, so a rejection over a labour code is this week's task rather than next quarter's write off.

Approvals chased in the fleet's portal Estimates sitting in a national account's own service portal, checked each morning, so no unit is parked in a bay waiting on a purchase order nobody asked about.

Fusion goes deep on the parts counter and the bay

Karmak covers the inside of the business seriously, and a shop should have all of it working first.

Fusion ties parts, service, accounting, sales and lease or rental together with an integrated general ledger and role based financial controls, so a repair order, a part issued and a ledger entry are one chain rather than three. It carries real time inventory visibility across locations with demand forecasting and pricing tools over the top, which is what stops the same part being bought twice at two branches. Karmak Mobile Service puts the work order in a technician's hands in the field, and digital service approvals move an estimate along without paper. Truckmore, which Karmak acquired, handles the customer facing side, Blaze is the hosted option, and OEM integrations bring in what a manufacturer will send.

That is the dealership's own floor, covered properly.

The waiting, though, is almost never on the dealership's floor. It is on a supplier's stock screen, in a manufacturer's claim queue or in a fleet's approval portal, and each of those is a login somebody has to use.

A backorder date can reach the repair order before the customer rings

Read those portals every morning and a shop stops guessing about its own work.

Every open warranty claim checked in the manufacturer's system, so a rejection over a labour code is Tuesday's task rather than an ageing receivable found at month end. Core return credits followed until they actually post.

Availability and ship dates for the parts holding up open repair orders, read off each supplier's screen and landed against the job that is waiting, so a service writer gives a fleet manager a date instead of a promise to ring back. The same part priced across the suppliers who have it, before the counter commits.

Estimates waiting on a fleet's approval watched in that fleet's own service portal, so a unit is not parked for two days over a purchase order nobody chased. Annual inspection dates checked on the state's system against the units you maintain, so a compliance date becomes a booking rather than a roadside problem.

Units approaching a preventive maintenance interval matched against what a customer's own portal shows, so the reminder goes out while the truck is still due.

What gets promised to a customer stays the dealership's call. Anything reaching a fleet contact is drafted and waits for the service manager to send it.

A fleet manager wants a date, not an apology

The date exists. It is on a supplier's screen or in a manufacturer's queue, and somebody has to go and look at it, several times a day, for every unit in the shop.

WebRun is an AI agent that works a real Chrome browser, signed in the way your parts and warranty people sign in. It opens supplier stock screens, the manufacturer's claim system or a fleet's approval portal, reads what is on the page, and puts the answer where the work is: a ship date against a repair order, a rejected claim on a list, an approval that has landed.

It runs on your schedule, held to the sites you allow, and anything going to a customer is drafted for a person to send.

Each workflow below names what it opens.