How to Automate WaveRez

A watersports day is sold in March and decided by the water

WaveRez sells time on the water. It is a booking and management platform for boat and jet ski rentals, guided tours and private charters, parasail, snorkel and fishing trips, kayak and paddleboard hire, and the surf and sail schools running lessons off the same beach.

What those operators share is a fleet and a tide table. There are eight skis, four pontoons or a dozen softboards, each goes out for a slot, and the slot is gone whether anybody rode it or not. The season is short, the good hours are shorter, and a Saturday in July has to carry a Tuesday in November.

So WaveRez holds the trip sheet: what is booked and for when, which craft and which crew it needs, who has signed, what they paid, what gear went out with them, and which channel sold the seat.

Weather turns one cancelled trip into thirty phone calls

A rental operation is quiet right up until the wind picks up.

Then somebody works out which trips fall inside the advisory window, finds the number on each booking, and reaches thirty people before they get in the car. Somebody reads the buoy report and tomorrow's surf forecast and decides whether the nine o'clock lesson is worth running. Somebody counts wetsuits by size against what is booked. Somebody opens a reseller's listing to see whether it still shows last season's meeting point.

Then the parts that only happen when there is time. The guest who rated the trip three stars and never heard back. The captain rostered onto two boats in the same hour. The card that failed on a booking taken three weeks ago and has been quietly unpaid since. The marketplace still sending people to a dock the company stopped using in May, which nobody finds out about until a family turns up at the wrong one.

WaveRez

The morning call, made the night before Tomorrow's trips listed with the swell, wind and marine forecast for the launch each one leaves from, so a nine o'clock that will not run is known while guests can still be moved.

Listings that still show last season Reseller and marketplace pages read against your own calendar, before a partner sells a trip at a meeting point you stopped using.

The rack counted against the day Wetsuits and boards committed by size across today's bookings, set beside what is actually hanging up and what is due back.

Broadcast messaging reaches the guests WaveRez already booked

WaveRez automates the reservation and its aftermath thoroughly, and an operator should be running all of it before looking further afield.

Reservations, scheduling and the online booking portal take the sale, on your own site or one WaveRez builds. Trips management holds the manifest, dynamic pricing moves the rate by demand, and promo codes cover the rest. Digital waivers and insurance are signed ahead of arrival. Broadcast SMS and email reach a whole trip at once with a delay or a change of meeting point, automated reminders go out before the slot, and booking alerts land the moment a reservation arrives. Review automation asks afterwards. Crew management carries internal trip notes and day-specific alerts, with a nightly manifest backup behind it. Distribution pushes inventory to Viator and Tripadvisor, Google Things To Do and TripShock, and reporting attributes each booking back to the channel that sold it.

All of that is triggered by something WaveRez processed. The water is not. Neither is the buoy, the surf report, the small craft advisory, the ramp closure, the listing page a marketplace renders, or the review a guest left last night.

Tomorrow's water can be read while the guests are still packing

Put the forecast beside the schedule and the six o'clock decision is mostly already made.

Tomorrow's trips listed with the marine forecast, the swell and the wind for the launch each one leaves from. Lessons and charters that fall inside a small craft advisory pulled out with guest names and mobile numbers already attached, ready to move rather than refund.

Reseller and marketplace listings opened and read against your own calendar, because a partner still showing last year's meeting point, or a slot you have taken off sale, sells a trip you cannot run. Yesterday's takings totalled by channel, so what a marketplace kept sits next to what it actually brought in. Wetsuits and boards committed by size for the day, set against what is on the rack. Crew rostered onto two boats at the same hour, caught while the roster can still change. Reviews from the weekend matched back to the trip and the captain who ran it. Bookings whose card failed, listed with what is owed and when they sail.

Guest messages stay supervised. A cancellation text reaches people who have already packed the car, so it gets read by a person before it goes.

The call at six belongs to the captain

Wind, swell and a boat full of families make the morning call a human decision. Assembling the facts behind it is not.

WebRun is an agent that works a real Chrome browser, signed in as you. It opens WaveRez, the marine forecast, the surf report, a reseller's listing page and the review sites, reads them, and hands back one sheet with tomorrow's trips and everything that disagrees.

It runs on your schedule in your own private environment, and you can watch a run and stop it mid-way. Nothing that cancels a trip, refunds a guest or sends a text happens without a person. Each workflow below names the sites it opens.