How to Automate DX1

A DX1 dealership enters each new side-by-side once

One login runs a DX1 dealership: the DX1 DMS, the Lead Manager and the dealer website share a single database. DX1 sells that to powersports, motorcycle, golf car and LSV dealers as the only all-in-one system in their trade.

When a new side-by-side comes in, the dealership enters it once and picks where it goes: the dealer website, Cycle Trader, Craigslist, Facebook or eBay. Leads from every one of those land in the Lead Manager and show up in red in the Leads tile on the dashboard. The salesperson converts a lead to a quote, and the five boxes of Road to the Sale turn from yellow to green as it becomes a deal and then a finished sale.

In the service department, service writers book appointments against each technician's availability and assign the work, and service managers add photos to repair orders. A color-coded view shows which parts have arrived, so a job can start.

The follow-up after a demo ride rarely gets written

A couple took a side-by-side on a demo ride on Saturday and said they would talk it over. The trade-in the sales manager priced on Tuesday has not had a call since. A lead that came in at ten at night got DX1's automatic email and nothing else. Before the model-year closeout, the sales manager wants every lead who asked about a leftover unit called again, and those leads are buried among months of others in the Lead Manager.

Delivery starts the manufacturer's paperwork. The sales office registers each new unit for warranty on its brand's dealer site, so a store carrying four brands keeps four logins for it. When a recall bulletin lands, the service manager works out which customers own the affected models and years.

DX1 answers each new lead once and looks up one VIN at a time

The Lead Manager sends an immediate automated reply to every new lead and finance application, from custom email templates, and routes each lead type to the right salesperson with a notification. The Daily Planner and Road to the Sale keep the team working the dealership's color-coded sales process.

The sales manager builds a report once and DX1 emails it by employee role at a set date and time. Special-order parts customers get text or email updates automatically. For integrated brands, among them Polaris, BRP, Harley-Davidson and Club Car, a service manager can look up a VIN's service history and remaining warranty term in the manufacturer's database, and authorized dealers see recall updates on the VIN.

The automated email answers a lead the moment it arrives; the note after a demo ride, written around the unit and the rider, comes from a salesperson with a free half hour. The OEM lookups work one VIN at a time, on the unit someone has open, so checking last week's deliveries for registrations, or matching a new recall against every sold unit, is still a job someone does VIN by VIN. For a brand outside the integrations, the dealership does all of it in that manufacturer's own dealer portal.

Every sold VIN in DX1 can be checked against the manufacturer

The sales manager sees which of last week's deliveries still have no warranty registration on the manufacturer's dealer site, with the VIN, the buyer and the delivery date on each line. The manager files the missing ones before the buyer's first service. When a manufacturer posts a recall bulletin, the service manager approves a letter to each owner of an affected model and year, already matched against DX1's sold units.

Three days after a demo ride with no quote, the salesperson who owns that lead reads a follow-up note written around the unit the customer rode, and sends it or rewrites it. The trade-in owner hears back about Tuesday's figure the same way. Before the model-year closeout, the sales manager reviews a message for each earlier lead who asked about a leftover unit, naming that unit and the manufacturer's current rebate on it.

Salespeople send the notes and the service manager signs the letters

Both the warranty list and the recall letters come from comparing two places VIN by VIN: DX1's sold units and each manufacturer's dealer portal. WebRun is an AI agent that works a real Chrome browser, signed in as you. Once a week, with your DX1 login and a login for each portal, it makes that comparison.

Lead notes go to the salesperson who owns the lead, recall letters to the service manager, and each of them sends their own. In DX1 the agent changes no lead status and opens no quote or deal. The warranty check runs a week after each sale, the demo-ride note three days after each ride, and the recall letters whenever a bulletin lands.