Automated Supercell ID Ticket Tracking
Every morning, WebRun opens Supercell ID, checks each roster member's open support tickets for a status change, schedules a follow up on Google Calendar for anything still awaiting a reply, and sends a WhatsApp alert the moment a ticket gets a new response.
How do I track the status of Supercell ID support tickets for my team?
WebRun checks your roster's Supercell ID support tickets every morning for a status change, schedules a Google Calendar follow up for anything still open, and sends a WhatsApp alert the moment a ticket gets a new response, so an esports org never lets an account issue sit unresolved before a match.
- Ticket updates reach you the same day they happen
- Stalled tickets get a scheduled follow up instead of being forgotten
- Account issues get resolved before they affect a scheduled match
Built for Esports organizations · Gaming content teams · Competitive gaming coaches · Community managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
id.supercell.comin a real browser with your saved login - no setup, no API keys. -
1
Supercell - check roster support ticket status
- Open Supercell ID and check each roster member's open tickets
- Note any status change or new response since the last check
- Flag tickets still awaiting a reply after several days
Done when Every open ticket's current status has been checked.
-
2
Google Calendar - schedule a follow up
calendar.google.com
WebRun opens Google Calendar to schedule a follow up. - Open the follow up calendar
- Add a reminder to check back on any ticket still awaiting a reply
- Clear the reminder for any ticket that got a response
Done when A follow up reminder exists for every still open ticket.
-
3
WhatsApp - alert on ticket updates
whatsapp.com
WebRun opens WhatsApp to alert on ticket updates. - Message you only when a tracked ticket gets a new response
- Include the roster member's name and what the update says
- Stay quiet when nothing has changed
Done when You have been alerted to every ticket update, and nothing else.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun submit or respond to support tickets?
No. WebRun only reads the current status of tickets already submitted. Opening a new ticket or replying to support is always done by a person.
Will I get alerted for every minor update?
Only for a genuine status change or new response. Tickets sitting unchanged just get a calendar follow up instead of a message.
Can it track tickets for a whole roster?
Yes. Give it every roster member's account and it checks each one's tickets on every run.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.