Escalate stuck Richpanel order issue tickets fast
Every hour, WebRun opens Richpanel, finds order issue tickets that have gone past your target resolution time, creates a Trello escalation card assigned to the right teammate, and drafts a WhatsApp update for the customer once the issue is marked resolved, ready for an agent to send.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I escalate stuck Richpanel order issue tickets?
WebRun checks Richpanel every hour for order issue tickets stuck past your target resolution time, creates a Trello escalation card assigned to the right teammate by issue type, and drafts a WhatsApp update once the issue is resolved. An agent reviews and sends that update, so stuck orders get escalated fast and customers hear back accurately.
- Stuck order issues get an assigned owner within the hour
- Customers hear back with an accurate resolution update, not a guess
- Escalations route by issue type instead of landing in one shared queue
Built for ecommerce support teams · Shopify merchants · fulfillment operations · customer service managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.richpanel.comin a real browser with your saved login - no setup, no API keys. -
1
Richpanel - find stuck order issue tickets
richpanel.com
WebRun opens Richpanel to find stuck order issue tickets. - Open Richpanel and filter order issue tickets by time since creation
- Flag any ticket past your target resolution time with no resolution
- Capture the order number, issue type, and customer for each
- Check whether a resolution was just logged for a previously flagged ticket
Done when Every stuck order issue ticket is identified with its details.
-
2
Trello - create the escalation card
trello.com How to Automate Trello
WebRun opens Trello to create the escalation card. - Create an escalation card for each stuck ticket on the fulfillment or ops board
- Include the order number, issue type, and how long it's been stuck
- Assign the card to the teammate who owns that issue type
Done when An escalation card exists and is assigned for every stuck ticket.
-
3
WhatsApp - draft the resolution update for review
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to draft the resolution update for review. - Draft a resolution update for the customer once Richpanel shows the issue resolved
- Reference the order number and what was fixed
- Save the draft for an agent to review and send. Never send to the customer directly
Done when A ready to review resolution draft exists for every resolved escalation.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun message the customer once the issue is fixed?
No. It only drafts the WhatsApp update. An agent reviews it against the actual resolution and sends it themselves.
How does it decide who gets the escalation card?
By the issue type, using the same ownership mapping your ops team already uses, so a shipping issue goes to fulfillment and a billing issue goes to billing.
What counts as stuck?
Any order issue ticket past the resolution time target you set for that issue type, not just a general SLA.
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