Automated MaestroQA Coaching Handoff
Every morning, WebRun opens MaestroQA, reviews yesterday's scored tickets and calls, finds any that fell below your coaching threshold, creates a Trello coaching card for the agent's manager with the specific issue, and pings the manager on WhatsApp so the conversation happens while it's still fresh.
How do I turn low MaestroQA scores into coaching follow up?
WebRun reviews yesterday's scored tickets and calls in MaestroQA each morning, finds any that fell below your coaching threshold, and creates a Trello card for the agent's manager naming the specific rubric items that missed. It pings the manager on WhatsApp so the coaching conversation happens while the review is still fresh.
- Low scoring reviews turn into an assigned coaching card the same morning
- Managers get pinged directly instead of checking a dashboard for flags
- Coaching conversations happen while the ticket or call is still fresh
Built for QA teams · contact center managers · support team leads · coaching managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
maestroqa.comin a real browser with your saved login - no setup, no API keys. -
1
MaestroQA - find scores below the coaching threshold
maestroqa.com
WebRun opens MaestroQA to find scores below the coaching threshold. - Open MaestroQA and pull yesterday's scored tickets and calls
- Compare each score against your coaching threshold
- Note which specific rubric items brought the score down
- Group flagged reviews by the agent's manager
Done when Every review below the coaching threshold is identified with the reason.
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2
Trello - create the coaching card
trello.com
WebRun opens Trello to create the coaching card. - Create a coaching card on the manager's board for each flagged review
- Include the agent, the score, and which rubric items missed
- Move the card to In Progress once the manager opens it
Done when A coaching card exists for every flagged review.
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3
WhatsApp - ping the manager to follow up
whatsapp.com
WebRun opens WhatsApp to ping the manager to follow up. - Send the manager a short WhatsApp ping when a new coaching card is created
- Include the agent's name and a one line reason
- Keep it brief since the full detail lives on the Trello card
Done when The manager has been pinged on WhatsApp for every new coaching card.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun deliver the coaching feedback itself?
No. It only creates the coaching card and pings the manager. The actual coaching conversation with the agent is always handled by their manager.
How is the coaching threshold set?
It uses the score threshold you've already configured in MaestroQA, so it flags the same reviews your rubric says need coaching, nothing stricter or looser.
Does the WhatsApp ping go to the agent being reviewed?
No. It only goes to the agent's manager, never to the agent directly, so feedback reaches them through the normal coaching relationship.
Related templates
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