Automated Lucidchart Comment Triage
Every morning, WebRun opens Lucidchart, walks your documents and shared folders for comment threads with no reply, captures who asked and how long ago, logs each open thread into Airtable, and messages the document owner on WhatsApp with the oldest ones first.
How do I find unanswered comments on my diagrams?
WebRun opens Lucidchart every morning and walks your documents for comment threads with no reply. It captures who asked, what they asked, and how many days they have waited, logs each thread into Airtable with an owner, and messages your team on WhatsApp with the oldest first.
- Review feedback gets answered in days, not weeks
- Every open thread carries an owner and an age
- Answered threads close themselves on the next run
Built for solution architects · product managers · process designers · engineering leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
lucidchart.comin a real browser with your saved login - no setup, no API keys. -
1
Lucidchart - find unreplied comments
lucidchart.com
WebRun opens Lucidchart to find unreplied comments. - Open Lucidchart and go through the documents in your folders
- Read the comment threads on each document and keep the ones with no reply
- Capture the commenter, the comment date, and the shape or area it points at
- Include mentions of you or your team even where a reply already exists
- Work out how many days each thread has been sitting open
Done when Every unreplied comment is listed with its document and its age.
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2
Airtable - log every open thread
airtable.com
WebRun opens Airtable to log every open thread. - Open your diagram review base in Airtable
- Write one row per open thread: document, folder, commenter, comment text, date, days open
- Assign each row to the document owner so the work has a name against it
- Close rows whose thread has been replied to since the last run
Done when Airtable holds every open comment thread with an owner.
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3
WhatsApp - tell the owner who is waiting
whatsapp.com
WebRun opens WhatsApp to tell the owner who is waiting. - Message your internal team group on WhatsApp with the day's open threads
- Lead with the longest-waiting comment and name the document and the person waiting
- Keep it internal. WebRun never replies to a comment inside Lucidchart on your behalf
Done when The team knows which diagram feedback is still unanswered.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to comments for me?
No. WebRun collects the open threads and tells you who is waiting. Writing a reply or resolving a comment stays yours to do inside Lucidchart.
Does it edit my diagrams?
No. WebRun reads documents and their comment threads only. It never moves a shape, changes a diagram, or alters version history.
What if someone already replied?
The thread drops off the list. WebRun rechecks every open row each morning and closes the ones that have since been answered.
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Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.