Grade your support week without building a report
Every Monday, WebRun opens LiveChat, reads last week's reports on chat volume, first response time, chat satisfaction, and missed chats, compares each figure against the week before, posts the full scorecard to your Telegram support channel, and sends the manager a WhatsApp headline naming the one metric that moved the wrong way.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get a weekly report on my live chat support performance?
WebRun opens LiveChat every Monday and reads last week's reports on chat volume, first response time, satisfaction, and missed chats, comparing each against the week before. It posts the full scorecard with a per-agent breakdown to Telegram and sends the manager the headline on WhatsApp.
- Monday starts with last week's numbers already compared
- Missed chats surface before they become a pattern
- Coaching conversations start from the same agent figures
Built for support managers · ecommerce teams · SaaS customer success · outsourced support providers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
livechat.comin a real browser with your saved login - no setup, no API keys. -
1
LiveChat - read last week's reports
livechat.com
WebRun opens LiveChat to read last week's reports. - Open LiveChat and go to Reports for the last seven days
- Capture total chats, missed chats, first response time, and chat satisfaction
- Read the per-agent breakdown so credit and gaps are both visible
- Pull the same figures for the previous week to compare against
Done when Last week's figures and the week before are both captured.
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2
Telegram - post the full scorecard
telegram.org How to Automate Telegram
WebRun opens Telegram to post the full scorecard. - Post the scorecard to your support channel in one message
- Show each metric with last week's number and the change against the week before
- Add the per-agent lines underneath, busiest first
- Call out the busiest hours so staffing can be argued with numbers
Done when The support channel has the full weekly scorecard.
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3
WhatsApp - send the manager the headline
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to send the manager the headline. - Send the manager a two-line headline: volume and satisfaction
- Name the single metric that moved the wrong way and by how much
- Flag missed chats separately when they rose against last week
- Keep it to numbers already in LiveChat. Never estimate a figure
Done when The manager has this week's headline on WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it chat with customers?
No. WebRun only reads LiveChat reports. It never opens a live conversation, never replies to a visitor, and never changes an agent's status.
Where do the numbers come from?
Straight from the LiveChat Reports section: chat volume, missed chats, first response time, and chat satisfaction. WebRun reports those figures and never estimates one.
Can we score individual agents?
Yes. The Telegram scorecard includes the per-agent breakdown from LiveChat, busiest first, so coaching conversations start from the same numbers everyone can see.
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