Automated Kayako Weekly Resolution Scorecard
Every Monday, WebRun opens Kayako, reviews the past week's tickets for volume, first response time, and resolution time by agent, schedules the weekly team review on Google Calendar, and sends your team lead a scorecard summary over WhatsApp.
How do I get a weekly resolution time scorecard from Kayako?
WebRun reviews every Kayako ticket closed in the past week, calculating first response and resolution time by agent and ranking who handled the most volume. It schedules the weekly team review on Google Calendar and sends your team lead the scorecard over WhatsApp, so the review starts with real numbers instead of guesswork.
- Team leads walk into the weekly review with real numbers already in hand
- Slipping resolution times get flagged before they become a trend
- The review slot and scorecard are ready without anyone pulling a report by hand
Built for support team leads · customer service managers · helpdesk operations · SaaS support
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
kayako.comin a real browser with your saved login - no setup, no API keys. -
1
Kayako - review the week's ticket volume and resolution time
kayako.com
WebRun opens Kayako to review the week's ticket volume and resolution time. - Open Kayako and pull every ticket closed in the past 7 days
- Calculate first response time and resolution time by agent
- Rank agents by volume handled and average resolution time
- Flag any agent whose average has slipped compared to last week
Done when The week's ticket volume and resolution times are calculated by agent.
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2
Google Calendar - schedule the weekly team review
calendar.google.com
WebRun opens Google Calendar to schedule the weekly team review. - Create or update the recurring weekly team review slot
- Attach the scorecard summary as the event description
- Invite the support team lead and agents being reviewed
Done when The weekly review slot is scheduled with the scorecard attached.
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3
WhatsApp - send the scorecard to your team lead
whatsapp.com
WebRun opens WhatsApp to send the scorecard to your team lead. - Send the scorecard summary to your team lead over WhatsApp
- Include volume, average resolution time, and any agent flagged as slipping
- Keep the message short enough to read on mobile before the review
Done when Your team lead has received this week's scorecard on WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does the WhatsApp message go to customers?
No. It only goes to your internal team lead's number to prepare for the weekly review. WebRun never messages a customer over WhatsApp in this workflow.
How is resolution time calculated?
From the ticket's opened and closed timestamps in Kayako, averaged per agent over the past 7 days, the same data your reports already use.
What happens if an agent's average slips?
They're flagged in the scorecard so it comes up naturally in the scheduled review, rather than being called out on the spot.
Related templates
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