Automated JivoChat Agent Performance Reports
Every Monday, WebRun opens JivoChat, reads last week's chats, missed chats, first reply times, and customer ratings for each agent and channel, writes the scorecard into a Google Drive sheet next to the previous weeks, and posts the headline numbers and the biggest movers to your WhatsApp team group.
How do I build a weekly performance scorecard for my live chat team?
WebRun opens JivoChat every Monday and reads last week's chats, missed chats, median first reply times, and customer ratings for each agent and channel. It writes the scorecard into a Google Drive sheet next to previous weeks and posts the headline numbers and biggest movers to your WhatsApp team group.
- The team meeting starts with numbers instead of impressions
- Missed chats are attributed to a channel and an agent, not guessed at
- Week-on-week movement is visible in one sheet you already own
Built for support managers · ecommerce support teams · customer service leads · contact centre supervisors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.jivochat.comin a real browser with your saved login - no setup, no API keys. -
1
JivoChat - pull last week's chat numbers
jivochat.com
WebRun opens JivoChat to pull last week's chat numbers. - Open JivoChat and set the reporting range to last Monday through Sunday
- For each agent capture chats handled, chats missed, median first reply time, and the customer ratings received
- Break the same figures down by channel so you can see which channel is worst served
Done when Every agent and channel has last week's chats, misses, first reply time, and ratings.
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2
Google Drive - build the weekly scorecard
drive.google.com
WebRun opens Google Drive to build the weekly scorecard. - Open the support scorecard sheet in Google Drive and add a column for last week
- Write one row per agent with chats, missed chats, median first reply time, and average rating, then the same per channel
- Compare each figure against the previous week and mark the largest improvements and drops
Done when The Google Drive scorecard holds last week's numbers alongside the week before.
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3
WhatsApp - share the headline numbers
whatsapp.com
WebRun opens WhatsApp to share the headline numbers. - Post the team group a short summary: total chats, total missed, median first reply time, and average rating
- Name the fastest agent and the channel with the most missed chats, with the numbers behind each
- Link the Google Drive sheet for the full breakdown. WebRun does not message any customer
Done when The team group has last week's headline numbers and a link to the full scorecard.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers or reopen chats?
No. WebRun only reads last week's reporting figures and builds a scorecard. Answering a chat, reopening a conversation, or messaging a customer stays entirely with your agents.
Which numbers does the scorecard use?
Chats handled, chats missed, median first reply time, and the customer ratings JivoChat records, split by agent and by channel, each compared against the previous week.
Does it share individual agent numbers publicly?
It posts only to your internal WhatsApp team group and your own Google Drive sheet. Nothing is published anywhere public, and no customer sees agent performance figures.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.