Get a human back to every unhappy customer
Every morning, WebRun opens Helpshift, finds issues resolved since yesterday that came back with a low satisfaction rating, reads the customer's comment and the agent who handled it, drafts a recovery reply and leaves it unsent, opens a Trello card for each customer to be won back, and sends the support lead a WhatsApp digest.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I follow up with customers who rated my support badly?
WebRun checks Helpshift every morning for resolved issues that came back with a low satisfaction rating, capturing the customer's comment and the agent who handled it. It drafts an unsent recovery reply, opens a Trello card per customer, and digests the lot to WhatsApp for your support lead.
- Every unhappy customer has a named owner the next morning
- The coaching point reaches the lead while the ticket is fresh
- Nothing is sent to the customer until a human approves the wording
Built for support leads · customer success teams · mobile app support · gaming support teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.helpshift.comin a real browser with your saved login - no setup, no API keys. -
1
Helpshift - find issues rated badly
helpshift.com
WebRun opens Helpshift to find issues rated badly. - Open Helpshift and filter recently resolved issues to the low satisfaction ratings
- Capture the issue, the customer's written feedback, the tags, and the agent who handled it
- Note how long the issue took and how many replies it needed
- Draft a short, apologetic recovery reply on each issue and leave it unsent for a human to send
Done when Every low-rated issue since the last run is captured with its feedback and agent.
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2
Trello - open a recovery card per customer
trello.com How to Automate Trello
WebRun opens Trello to open a recovery card per customer. - Open the customer recovery board in Trello
- Create one card per unhappy customer with the rating, their comment, and a link to the issue
- Put the agent's name on the card so the coaching point is not lost
- Skip customers who already have an open card from an earlier run
Done when Every unhappy customer has an owned recovery card in Trello.
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3
WhatsApp - digest it to the support lead
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to digest it to the support lead. - Send the support lead a short digest of yesterday's low ratings
- Quote the harshest comment first and name the agent on each issue
- Note any agent with more than one low rating in the same week
Done when The support lead has today's low satisfaction digest on WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the unhappy customer on its own?
No. WebRun drafts a recovery reply on the Helpshift issue and leaves it unsent. A human reads the feedback and decides what to say before anything reaches the customer.
Does it reopen or change the issue status?
No. The issue stays exactly as your agent left it. WebRun only reads the rating and feedback, then puts the work on a Trello card for a person to pick up.
How does it decide a rating is low?
You set the threshold, commonly the bottom two points of your satisfaction scale. Every rating at or under it is treated as a recovery case, whether or not the customer left a comment.
Related templates
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