Sort every new HappyFox ticket into the right queue
When a ticket arrives in HappyFox, WebRun reads the subject, body, and contact, applies your category, priority, and assignee rules, adds a matching card to the Trello support board, and messages the lead on WhatsApp when the ticket is urgent.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically triage new HappyFox tickets into the right queue?
As each HappyFox ticket arrives, WebRun reads the subject, the message, and the contact, then sets the category, the priority, and the right assignee. WebRun mirrors the ticket to a Trello card for the queue and messages your support lead on WhatsApp, so first response starts from a correct queue.
- Tickets arrive already categorised, prioritised, and owned
- Urgent tickets reach the support lead in minutes
- No manual morning sweep to sort an overnight queue
Built for support teams · helpdesk managers · IT service desks · ecommerce operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.happyfox.comin a real browser with your saved login - no setup, no API keys. -
1
HappyFox - categorise and assign the ticket
happyfox.com
WebRun opens HappyFox to categorise and assign the ticket. - Open the new ticket in HappyFox and read the subject, the message body, and the contact record
- Set the category and priority from your triage rules, then assign it to the owning agent or team
- Where a canned action fits the ticket type, prepare the reply as a draft and leave it unsent for the agent
Done when The ticket has a category, a priority, and an assignee, with any reply left as a draft.
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2
Trello - mirror it onto the queue board
trello.com How to Automate Trello
WebRun opens Trello to mirror it onto the queue board. - Add a card to the support board in the list that matches the ticket category
- Title it with the ticket number and subject, and put the contact and priority in the description
- Assign the card to the same agent and link back to the ticket in HappyFox
Done when Every triaged ticket has a matching Trello card in the right list.
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3
WhatsApp - flag the urgent ones
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to flag the urgent ones. - Message the internal support group when a ticket lands at your top priority level
- Include the ticket number, the category, the customer, and the assigned agent
- Send nothing to the customer. Every customer-facing reply is written and sent by an agent
Done when The support lead knows about every urgent ticket that arrived.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers on its own?
No. WebRun prepares a canned reply as an unsent draft when one clearly fits, and an agent reads and sends it. Nothing goes to the customer without a human.
How does it decide the category and priority?
From rules you give it once: keywords, the sending contact, the product mentioned, and any SLA tier on the account. You can correct a call and it follows the new rule next time.
What happens to a ticket it cannot classify?
It lands in your unsorted queue with a Trello card marked for review rather than being guessed at, so nothing is quietly filed in the wrong place.
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