Automated Glovo Review Reply Drafting
Every morning, WebRun signs in to your Glovo store, collects the reviews and ratings left yesterday, matches each to the order and menu items behind it, drafts a reply for every review and leaves it unpublished, raises a Trello card for each complaint, and sends the ratings summary to WhatsApp.
How do I reply to my Glovo store reviews every day?
WebRun collects yesterday's Glovo reviews every morning and matches each to the order and menu items behind it. It drafts a reply for you to approve, raises a Trello card for every complaint, and sends the ratings summary to WhatsApp, so customer feedback gets answered the same day.
- Every review has a drafted reply before the store opens
- Complaints become cards tagged by the problem, not lost in an app
- Repeat complaints about one dish show up as a pattern
Built for restaurant owners · dark kitchens · convenience stores · delivery operations managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
glovoapp.comin a real browser with your saved login - no setup, no API keys. -
1
Glovo - collect yesterday's reviews
glovoapp.com
WebRun opens Glovo to collect yesterday's reviews. - Sign in to your Glovo store and list the reviews and ratings left yesterday
- Match each review to the order it refers to and the menu items on it
- Draft a reply in your own tone: thanks for a good rating, an apology and a specific fix for a bad one
- Leave every reply unpublished for you to approve. WebRun never posts a public reply to a customer
Done when Every review from yesterday has its order, its items, and a drafted reply waiting for approval.
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2
Trello - raise a card per complaint
trello.com
WebRun opens Trello to raise a card per complaint. - Raise a card for each low rating with the review text, the order, and the items involved
- Tag the card by the problem the customer named, such as timing, packaging, or a missing item
- Update an existing card when the same menu item draws a second complaint in the same week
Done when Every complaint has one card naming the order and the problem behind it.
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3
WhatsApp - send the ratings summary
whatsapp.com
WebRun opens WhatsApp to send the ratings summary. - Send yesterday's review count and average rating in one line
- List the low ratings with the item each was about
- Say how many replies are drafted and waiting for your approval
Done when You know yesterday's ratings and what needs approving before the store opens.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post replies to customers without me?
No. Every reply is drafted and left unpublished for you to approve. WebRun never posts publicly, never contacts a customer directly, and never issues a refund or a voucher.
How does it know what the review is about?
It matches each review to the order behind it and the menu items on that order, so the drafted reply names the actual dish rather than answering in generalities.
What happens when the same item keeps getting complaints?
The existing Trello card is updated rather than duplicated, so a second complaint about the same item in one week shows as a pattern instead of two separate notes.
Related templates
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