Automated BMC Helix Major Incident Alerts
Every few minutes, WebRun checks BMC Helix for newly opened major incidents, creates a Google Calendar hold for the incident review call, and sends the on-call engineer a WhatsApp alert with the incident number, impact, and priority.
How do I make sure major BMC Helix incidents reach the on-call engineer immediately?
WebRun checks BMC Helix every 10 minutes for new major incidents, books a Google Calendar review slot for the response team, and sends the on-call engineer a WhatsApp alert with the incident number and impact. This keeps major incidents from sitting unnoticed between checks and gets a responder looking within minutes instead of at the next status meeting.
- Major incidents reach the on-call engineer within 10 minutes of opening
- A review slot is already booked before the responder even joins
- No incident gets alerted twice or missed between checks
Built for IT operations teams · service desk managers · enterprise IT support · incident response teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.bmc.comin a real browser with your saved login - no setup, no API keys. -
1
BMC Helix - find new major incidents
bmc.com
WebRun opens BMC Helix to find new major incidents. - Open BMC Helix and filter incidents to major or critical priority
- Capture the incident number, impact summary, and assigned queue
- Skip incidents already alerted in a previous run
Done when Every new major incident from this run is listed with its details.
-
2
Google Calendar - book the review slot
calendar.google.com
WebRun opens Google Calendar to book the review slot. - Create a 30-minute incident review hold on the response team's calendar
- Title it with the incident number and a short impact summary
- Set it to start within the next 15 minutes
Done when A review slot exists on the calendar for every new major incident.
-
3
WhatsApp - alert the on-call engineer
whatsapp.com
WebRun opens WhatsApp to alert the on-call engineer. - Message the on-call engineer for each new major incident
- Include the incident number, impact, and the calendar hold time
- Never message a customer, this alert goes only to your own team
Done when The on-call engineer has been alerted for every new major incident.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Who receives the WhatsApp alert?
Only your own on-call engineer. WebRun never contacts a customer, it just pages the internal responder assigned to major incidents.
How quickly does a new major incident get noticed?
WebRun checks BMC Helix every 10 minutes, so a new major incident is paged and a review slot is booked well within your response window.
Will it double-book the same incident?
No. It skips incidents it already alerted on a previous run, so the on-call engineer sees each major incident once.
Related templates
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