How to Automate Floranext

Counter, phone and web orders meet on one Floranext screen

Floranext is florist software for retail shops. Orders taken at the counter or on the phone go through its POS, which runs on a PC, a Mac or an iPad, and orders from the shop's Floranext website drop into the same list with no commission taken on them. Shops that also do weddings use the Wedding & Event Manager for proposals and deposits.

Each order carries an event picked at the till. Birthday and Anniversary drive next year's reminder email, and Sympathy adds an acknowledgement section to the card. Deliveries are routed in the Delivery Manager, and drivers work from the Driver App on their phones, setting each stop to Taken/Delivered, Out for Delivery or Returned - Not Delivered and attaching a photo of the arrangement. A business that orders every week can buy on a house account, and the hotel lobby that wants fresh flowers every Monday is set up as a standing order.

Funeral services and Monday standing orders set deadlines the counter has to watch

Sympathy orders arrive with a deadline somebody else chose. A family orders a casket spray on the website on Wednesday night for a Friday service, and by Thursday morning the designer needs to know which arrangement it is and what time it has to be at the chapel.

Standing orders announce themselves with a banner three days before they are due. Each one waits for a member of staff to choose Process and confirm the card message, the delivery details and the payment method, and if a corporate account likes a note confirming the week's delivery, the counter types it by hand.

In the fortnight before Mother's Day the manager keeps a running count of preorders on a notepad, roses against mixed arrangements against plants, because the owner wants to stop selling a category before the cooler and the design bench run out. And each morning, in a shop without the routing add-on, somebody writes out which driver takes which stops.

Floranext

Sympathy orders flagged each morning Funeral and sympathy orders taken overnight or due within three days, posted to Slack with the service time, address and arrangement.

This week's corporate standing orders Each house account with a recurring order due, its usual arrangement and delivery day, and a Gmail draft to the contact, listed in Slack.

Holiday preorders against capacity Confirmed preorders counted by category in a Google Sheet every morning, with Slack flagging any category past 80 percent of your limit.

Occasion Reminders write to last year's birthday customers two weeks early

Occasion Reminders email a customer a year after an order tagged with an annual event, such as a birthday or an anniversary, two weeks ahead by default, with a link to the shop's website. Text messages tell customers about deliveries and pickups. Once Floranext support switches it on, setting an order to Taken/Delivered sends the sender a review email: a happy customer lands on the shop's Google review form and an unhappy one on a private feedback form, and with the Advanced POS's Send Photo the email shows the arrangement.

Delivery routing comes with the Advanced POS and is a monthly add-on for POS Lite and web-only shops. The Delivery Manager optimizes routes with Google Maps, and Advanced Routing, added in January 2026, moves any delivery given a priority number to the start of its route.

Standing orders stay manual. The banner appears and nothing is made until a person chooses Process, so a corporate account's delivery depends on whoever reads the banners that day. Floranext's reports show last year's peak hours and best sellers, but how full this year's Mother's Day categories are against what the shop can make is arithmetic the manager does from the order list.

A Friday funeral order is in front of a designer on Thursday morning

The designers read every sympathy order taken in the last day, or with a service in the next three, in one Slack post each morning: service date and time, delivery address, arrangement and notes, with anything inside 24 hours marked first. Whoever runs the floor assigns them before the first bucket comes out of the cooler.

The counter manager works through the week's corporate standing orders from a single Monday list. It shows each house account due that week with its usual arrangement and delivery day, and a drafted note to the account's contact confirming it. Where an account's past notes suggest the order may change, the manager phones before choosing Process.

During a preorder window the owner checks a Google Sheet each morning that sets confirmed preorders in each category against the limit the shop chose, and Slack names any category past 80 percent, which is when the owner chooses to keep selling it or stop.

Shops without routing get a run sheet in the drivers' channel before the first van leaves, grouped by zone, each stop with its time window, sympathy and timed orders at the top of each zone.

Each workflow reads Floranext in the morning and changes no order

Catching a Friday funeral order on Thursday means reading the event and service time on every new order before the designers arrive. WebRun is an AI agent that works a real Chrome browser, signed in as you. Monday adds the house accounts with standing orders to its Floranext round, and a holiday window adds the preorder count.

No order in Floranext changes because of these lists. The counter manager sends each corporate note from Gmail after checking the order behind it, and choosing Process on a standing order, or changing what the website sells, is done by staff in Floranext.