Automated Ada Resolution Rate Reporting
Every Monday, WebRun opens Ada, counts last week's conversations by channel, works out how many the AI agent resolved on its own and how many were handed to a human, files the scorecard as a Trello card, and sends your support lead the headline numbers on WhatsApp.
How do I report on my AI support agent's resolution rate each week?
Every Monday WebRun opens Ada, counts last week's conversations, and works out how many the AI agent resolved on its own against how many handed off to a human, split by channel and topic. It files the scorecard as a Trello card and sends your support lead the headline numbers on WhatsApp.
- Staffing decisions rest on last week's real resolution numbers
- Channels where handoffs are rising surface within a week
- A dated scorecard lands on the board without anyone pulling reports
Built for support leads · CX managers · contact centre teams · ecommerce support
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
ada.cxin a real browser with your saved login - no setup, no API keys. -
1
Ada - measure last week's conversations
ada.cx
WebRun opens Ada to measure last week's conversations. - Open Ada and set the reporting window to the previous week
- Capture total conversations, automated resolution rate, and handoffs to agents
- Break the same figures down by channel and by the topics that came up most
Done when Last week's volume, resolution rate, and handoff rate are captured per channel.
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2
Trello - file the weekly scorecard
trello.com
WebRun opens Trello to file the weekly scorecard. - Create this week's scorecard card on your support board
- Write the totals, the resolution rate, and the handoff rate per channel into the description
- Note which topics drove the most handoffs and how the numbers moved against the week before
Done when A dated scorecard card sits on the board with the full breakdown.
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3
WhatsApp - send the headline numbers
whatsapp.com
WebRun opens WhatsApp to send the headline numbers. - Send your internal support group the three headline numbers and the link to the card
- Call out any channel where the handoff rate rose week on week
- Message the internal team only. WebRun never messages a customer from this run
Done when The support lead has this week's headline numbers on WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reply to any customer conversations?
No. This run only counts and reports. It never opens a live chat, never replies to a customer, and never changes how Ada handles anything. Any customer-facing message stays a human decision.
Which numbers land in the scorecard?
Total conversations, automated resolution rate, and handoffs to agents, each split by channel, plus the topics behind the most handoffs and how every figure moved against the previous week.
Can it cover more than one channel?
Yes. WebRun reads every channel your Ada agent runs on and reports each one separately, so you can see where the AI carries the load and where humans still pick up.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.