Automated Zomato Review Reply Drafts
Every morning, WebRun opens your Zomato restaurant listing, reads the reviews and ratings left since the last run, writes a suggested reply for each one in your voice, puts them in Notion for approval, and posts the day's rating summary to Microsoft Teams.
How do I reply to new Zomato reviews the same day they arrive?
WebRun opens your Zomato listing every morning, reads the reviews and ratings left since the last run, and writes a suggested reply to each in your restaurant's voice. Every draft waits in Notion for your approval, and a rating summary with the urgent complaints goes to Microsoft Teams.
- Complaints get answered the same day they land
- Every reply is approved by a human before it goes public
- The kitchen sees the sharpest feedback each morning
Built for restaurant owners · cafe managers · hospitality groups · cloud kitchens
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.zomato.comin a real browser with your saved login - no setup, no API keys. -
1
Zomato - read new reviews and ratings
- Sign in and open the reviews on your Zomato restaurant listing
- Capture reviews and ratings left since the last run with the reviewer name and date
- Read the review text and note what it praises or complains about
- Check which reviews already have a reply and skip those
Done when Every new review since the last run is listed with its rating and its text.
-
2
Notion - draft a reply per review
notion.so
WebRun opens Notion to draft a reply per review. - Create a page per new review in your Notion reviews database
- Write a short suggested reply in your restaurant's voice, answering the specific point raised
- Mark low ratings and anything mentioning a food safety or order problem as urgent
- Leave every reply unposted. You approve the wording and post it on Zomato yourself
Done when A drafted reply sits in Notion for every new review, urgent ones flagged.
-
3
Microsoft Teams - post the day's summary
microsoft.com
WebRun opens Microsoft Teams to post the day's summary. - Post the day's review summary to your restaurant channel in Microsoft Teams
- Show the count of new reviews, the average rating, and the urgent ones
- Quote the sharpest complaint so the kitchen and floor see it
Done when Today's review summary is in Microsoft Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post replies publicly without me?
No. Every reply is drafted in Notion and left unposted. You read the wording and publish it on Zomato yourself, so nothing public is written in your name unapproved.
Will the replies sound like a robot?
They answer the specific point the reviewer raised, in the voice you set. Give WebRun a few of your own past replies as examples and it matches your tone.
How does it handle an angry one star review?
It flags low ratings and anything mentioning a food safety or order problem as urgent, puts them first in Notion, and quotes the complaint in the Microsoft Teams summary.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.