Automated Wootric Weekly NPS Scorecard
Every Monday, WebRun opens Wootric, compiles the past week's NPS responses into a scorecard with promoter, passive, and detractor counts, posts the scorecard to Slack, and pings Telegram immediately whenever a new detractor response comes in during the week so someone can follow up quickly.
How do I get alerted on Wootric detractor responses right away?
WebRun compiles every Wootric NPS response from the past week each Monday into a scorecard with promoter, passive, and detractor counts, and posts it to Slack. Any new detractor response also triggers an immediate Telegram ping with the comment, so a dissatisfied customer gets noticed the same day, not just in the weekly review.
- Detractors get noticed the same day instead of at the weekly review
- The CX team sees a full NPS breakdown every Monday without pulling a report
- Trend direction is visible week over week, not just a single score
Built for CX teams · customer success · product teams · SaaS companies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
wootric.comin a real browser with your saved login - no setup, no API keys. -
1
Wootric - compile the week's NPS responses
wootric.com
WebRun opens Wootric to compile the week's NPS responses. - Open Wootric and pull every NPS response from the past 7 days
- Split responses into promoters, passives, and detractors
- Calculate the overall NPS score for the week
- Flag detractor responses with their comment for follow up
Done when The week's NPS responses are compiled with promoter, passive, and detractor counts.
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2
Slack - post the weekly NPS scorecard
slack.com
WebRun opens Slack to post the weekly NPS scorecard. - Post the weekly NPS scorecard to the CX Slack channel
- Show the overall score and the breakdown by promoter, passive, and detractor
- Include the trend compared to the prior week
Done when The CX channel has this week's NPS scorecard.
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3
Telegram - ping immediately on a detractor response
telegram.org
WebRun opens Telegram to ping immediately on a detractor response. - Send an immediate Telegram ping whenever a new detractor response comes in
- Include the customer, score, and comment
- Do not wait for the weekly scorecard to surface a detractor
Done when Every detractor response this week triggered an immediate Telegram ping.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun respond to detractors?
No. It only alerts your team the moment a detractor response comes in. Reaching out to that customer is always done by a person on your team.
How is the weekly NPS score calculated?
The standard way, the percentage of promoters minus the percentage of detractors, using the responses Wootric already collected that week.
Why does a detractor get an immediate ping instead of waiting for Monday?
Because a detractor often needs a fast follow up. The weekly scorecard still covers the full picture, but detractors do not wait a week to be noticed.
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