Automated Vocal Video Request Chasing
Every Monday, WebRun opens Vocal Video, finds testimonial requests sent more than seven days ago with no video submitted, creates a Trello card for each stale request, and sends the marketing owner a WhatsApp summary so they can decide who's worth a personal nudge.
How do I follow up on Vocal Video testimonial requests that haven't been answered?
WebRun checks Vocal Video every Monday for testimonial requests sent more than seven days ago with no video submitted. It creates a Trello card for each stale request and sends the marketing owner a ranked WhatsApp summary, so a customer who agreed to record a testimonial never quietly falls through the cracks without a human deciding whether to follow up.
- Stale requests get flagged within a week instead of sitting forgotten
- The marketing owner gets one ranked list instead of scanning Vocal Video
- No customer is contacted automatically. Every follow-up stays a human choice
Built for marketing teams · customer marketing managers · small business owners · agencies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
vocalvideo.comin a real browser with your saved login - no setup, no API keys. -
1
Vocal Video - check requests with no response
vocalvideo.com
WebRun opens Vocal Video to check requests with no response. - Open Vocal Video and list outstanding testimonial requests
- Note how many days it's been since each request was sent
- Flag any request sent more than seven days ago with no submission
Done when Every request older than seven days with no response is listed.
-
2
Trello - card each stale request
trello.com
WebRun opens Trello to card each stale request. - Create a card for each stale request in the Needs Follow-Up list
- Add the recipient's name, request date, and days waiting
- Skip anyone who already has an open card from a prior week
Done when Every stale request has a Trello card.
-
3
WhatsApp - summarize for the marketing owner
whatsapp.com
WebRun opens WhatsApp to summarize for the marketing owner. - Send the marketing owner a summary of this week's stale requests
- Rank the list by days waiting, longest first
- Never resend or message the requester directly. Leave that call to the owner
Done when The marketing owner has this week's stale-request summary on WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it resend the request to the customer?
No. WebRun never contacts the customer directly. It only builds the chase list, and any personal follow-up is sent by your marketing owner.
How stale does a request need to be to get flagged?
More than seven days since it was sent with no video submitted. Anything newer isn't flagged yet.
What happens once a customer submits their testimonial?
It's read as complete on the next check and drops off the chase list automatically. No card or reminder follows for it again.
Related templates
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