Automated Verint Weekly QA Scorecard
Every Monday, WebRun opens Verint, pulls each agent's quality-monitoring scores from the past week, saves a team scorecard document to Google Drive, and texts the team lead if any agent's weekly average drops below your quality threshold.
How do I get a weekly quality scorecard from Verint automatically?
WebRun compiles each agent's Verint quality-monitoring scores every Monday into a team scorecard saved in Google Drive, and texts the team lead if any agent's weekly average drops below your quality threshold. This gives QA and team leads a consistent weekly read on coaching needs without pulling the report by hand.
- Team leads get a consistent weekly QA scorecard without building it by hand
- Coaching conversations start from a private alert, not a public dashboard
- Quality trends are visible week over week in one linked document
Built for quality assurance teams · contact center managers · workforce engagement teams · call center supervisors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.verint.comin a real browser with your saved login - no setup, no API keys. -
1
Verint - pull last week's QA scores
verint.com
WebRun opens Verint to pull last week's QA scores. - Open Verint and pull each agent's quality-monitoring scores for the past 7 days
- Capture the average score and number of evaluations per agent
- Flag any agent whose average fell below your quality threshold
Done when Every evaluated agent's weekly score is captured and checked against threshold.
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2
Google Drive - save the team scorecard
drive.google.com
WebRun opens Google Drive to save the team scorecard. - Open the team scorecards folder in Google Drive
- Save this week's per-agent QA scores as a dated scorecard document
- Link back to last week's scorecard for comparison
Done when This week's scorecard document is saved and linked to the prior week.
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3
Twilio - text on threshold breach
twilio.com
WebRun opens Twilio to text on threshold breach. - Check whether any agent's weekly average fell below threshold
- If so, text the team lead the agent's name and score
- Send this only to your own team lead's number, never to the agent or a customer
Done when The team lead has been texted whenever a threshold breach occurred.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does the text alert go to the agent being flagged?
No. It goes only to your team lead's own number, so any coaching conversation happens privately and on the team lead's terms.
Where do the quality scores come from?
WebRun reads each agent's evaluation scores directly from Verint's own quality-monitoring reporting for the past 7 days, nothing is estimated.
How is the quality threshold set?
It's whatever average score you decide represents your team's quality bar. WebRun only checks whether last week's average fell below it.
Related templates
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