Automated VanillaSoft SLA Breach Alerts
Every hour, WebRun opens VanillaSoft, checks the lead queue for anyone who has been waiting past your defined response time SLA with no dial attempt, books a callback slot on the assigned rep's Google Calendar for each one, and alerts the manager in Microsoft Teams so leads never sit unworked past your promised response window.
How do I catch leads sitting past my response time SLA?
WebRun checks the VanillaSoft lead queue every hour for anyone waiting past your response time SLA with no dial attempt logged, and books a callback slot on the assigned rep's Google Calendar for each one. It alerts the manager in Microsoft Teams, so no lead sits unworked past the response window you've promised.
- SLA breaches get caught within the hour, not at end of day
- Every breached lead gets a callback slot booked automatically
- Managers see the full breach list sorted by urgency
Built for inside sales managers · call center managers · lead response teams · revenue operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
vanillasoft.comin a real browser with your saved login - no setup, no API keys. -
1
VanillaSoft - check the queue for SLA breaches
vanillasoft.com
WebRun opens VanillaSoft to check the queue for SLA breaches. - Open VanillaSoft and check the lead queue for wait time since entry
- Flag any lead past your response time SLA with no dial attempt logged
- Note the lead source and assigned rep
Done when Every lead past SLA with no dial attempt is flagged.
-
2
Google Calendar - book a callback slot
calendar.google.com
WebRun opens Google Calendar to book a callback slot. - Book a callback slot on the assigned rep's calendar for each flagged lead
- Title it with the lead source and how far past SLA it is
Done when Every flagged lead has a callback slot booked.
-
3
Microsoft Teams - alert the manager
microsoft.com
WebRun opens Microsoft Teams to alert the manager. - Alert the manager in Microsoft Teams listing every lead past SLA
- Sort by how far past the response window each one is
Done when The manager has a Teams alert for every SLA breach this run.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it dial the lead automatically?
No. WebRun only books calendar time for the rep and alerts the manager. The actual call is placed by the rep.
How is the response SLA defined?
It matches whatever response time window you've set for your team, like 5 minutes or 1 hour from lead entry. WebRun checks against that number.
Does it work across every lead source in VanillaSoft?
Yes, it checks the full queue regardless of source, so leads from every channel get the same SLA check.
Related templates
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