Automated TSOHost Stale Ticket Chase
Every morning, WebRun opens TSOHost, reads every open support ticket and how long it's been waiting, sends a WhatsApp message once any ticket has gone quiet for more than 2 days, and logs a calendar follow up so it doesn't get forgotten.
How do I make sure a TSOHost support ticket never goes cold?
WebRun checks your open TSOHost support tickets every morning, reads how long each has gone without a reply, and sends a WhatsApp message once a ticket has been quiet for more than 2 days. It also logs a calendar follow up reminder for each stale ticket, so a stuck support request gets chased instead of forgotten in an inbox.
- No support ticket sits quiet for more than 2 days unnoticed
- Every stale ticket gets its own calendar follow up reminder
- WhatsApp nudges make sure a stale ticket gets a human follow up
Built for Small business owners in the UK · freelance web developers · site administrators · digital agencies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.tsohost.comin a real browser with your saved login - no setup, no API keys. -
1
TSOHost - check open ticket status and age
tsohost.com
WebRun checks open ticket status and age in TSOHost. - Open the TSOHost client area and list open support tickets
- Read the status and last reply date for each
- Flag any ticket with no reply in over 2 days
Done when Every open ticket's age since last reply is captured.
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2
WhatsApp - message you about stale tickets
whatsapp.com
WebRun messages you on WhatsApp about stale tickets. - Send a WhatsApp message listing tickets stale for more than 2 days
- Include the ticket subject and how long it's waited
- Skip the message on days with no stale tickets
Done when You get a WhatsApp nudge whenever a ticket goes stale.
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3
Google Calendar - log a follow up reminder
calendar.google.com
WebRun logs a follow up reminder in Google Calendar. - Add a follow up reminder for each stale ticket
- Include the ticket subject in the event details
- Leave replying to TSOHost support as a manual step
Done when A follow up reminder exists for every stale ticket.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reply to TSOHost support for me?
No. WebRun only reads ticket status and flags what's gone quiet. Replying to support stays a manual step you or your team takes.
What counts as stale?
Any open ticket with no reply from TSOHost support for more than 2 days. It triggers both the WhatsApp nudge and the calendar reminder.
Will closed tickets keep showing up?
No. WebRun reads live ticket status each morning, so a ticket that's been resolved or closed drops off the list automatically.
Related templates
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