Automated Treatwell Review Replies
Every morning, WebRun opens your Treatwell salon account, finds reviews left since yesterday that still have no reply, drafts a warm, on-brand response for each one and leaves it unposted, files the review and the draft in Google Drive, and sends you a WhatsApp queue of what is waiting for your approval.
How do I reply to every Treatwell review quickly?
WebRun opens Treatwell each morning, finds client reviews that still have no reply, and drafts a warm on-brand response for every one without publishing it. It files the review and draft in Google Drive and sends you the queue on WhatsApp, so every rating gets an answer within a day.
- Every rating carries a reply, including the unflattering ones
- Bad reviews reach you the morning after they land
- Nothing is published until you approve the wording
Built for salon owners · spa managers · barbershops · beauty therapists
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
treatwell.co.ukin a real browser with your saved login - no setup, no API keys. -
1
Treatwell - find reviews with no reply
treatwell.co.uk
WebRun opens Treatwell to find reviews with no reply. - Open your Treatwell salon account and go to the reviews list
- Capture reviews left since the last run that carry no reply yet
- Note the rating, the client's comment, the date, and the booking or service it refers to
- Draft a warm, on-brand reply for each and leave it unposted for you to approve
Done when Every unanswered review has a drafted reply waiting, and nothing is published.
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2
Google Drive - file each review and draft
drive.google.com
WebRun opens Google Drive to file each review and draft. - Open the reviews folder in Google Drive
- Log each review with its date, rating, text, the staff member named, and the drafted reply
- Keep the history so recurring complaints about one service or one day are easy to spot
Done when Every new review and its draft reply are filed in Google Drive.
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3
WhatsApp - send you the approval queue
whatsapp.com
WebRun opens WhatsApp to send you the approval queue. - Send yourself or the salon team chat the list of reviews waiting on a reply
- Put low ratings first with the drafted response quoted so you can approve or rewrite it
- Make clear that nothing is published until you say so
Done when You have today's review queue on WhatsApp with each drafted reply.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post replies to my public profile on its own?
No. WebRun drafts every reply and leaves it unpublished. You approve or rewrite it first, so nothing appears under your Treatwell listing without a human saying yes.
What does it do with a bad review?
It puts low ratings at the top of your WhatsApp queue with a calm, non-defensive draft that acknowledges the client and invites them to get in touch, ready for you to adjust before publishing.
Will it reply to the same review twice?
No. It reads the live review list each morning and skips any review that already carries a reply, including ones you answered by hand.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.