Automated Smartsupp Hot Lead Digest
Every morning, WebRun opens Smartsupp, reviews yesterday's chat transcripts, flags visitors who asked about pricing, checkout, or a specific product, posts a digest of hot leads to Slack, and pings Telegram if any hot lead never received a reply.
How do I find hot Smartsupp chat leads that went unanswered?
WebRun reviews every Smartsupp chat transcript from the day before each morning, flags visitors who showed buying signals like asking about pricing or checkout, and posts the ranked digest to Slack. If a hot lead never got a reply, it also pings Telegram, so a strong lead never quietly slips through unanswered.
- Sales sees yesterday's hottest leads ranked, not a raw transcript list
- Unanswered hot leads get flagged the same morning instead of going cold
- Buying signals are caught even if an agent missed them live
Built for ecommerce sales teams · DTC brands · small business sales · live chat agents
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.smartsupp.comin a real browser with your saved login - no setup, no API keys. -
1
Smartsupp - review yesterday's chat transcripts
smartsupp.com
WebRun opens Smartsupp to review yesterday's chat transcripts. - Open Smartsupp and pull every chat transcript from yesterday
- Flag visitors who asked about pricing, checkout, or a specific product
- Note whether each flagged chat received an agent reply
- Rank flagged chats by how strong the buying signal was
Done when Yesterday's chats are reviewed and ranked by buying signal.
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2
Slack - post the hot lead digest
slack.com
WebRun opens Slack to post the hot lead digest. - Post the ranked hot lead digest to the sales Slack channel
- Include the visitor's question and whether it was answered
- List the strongest buying signals first
Done when The sales channel has yesterday's hot lead digest.
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3
Telegram - ping if a hot lead was never answered
telegram.org
WebRun opens Telegram to ping if a hot lead was never answered. - Send a Telegram ping only for hot leads that never received a reply
- Include the visitor's question and the page they were on
- Stay silent for hot leads that were already answered
Done when The team is pinged on Telegram only for hot leads that went unanswered.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to any of these chats?
No. It only reviews yesterday's transcripts and reports on them. Replying to a visitor is always done by an agent inside Smartsupp.
What counts as a hot lead?
A visitor who asked about pricing, checkout, or a specific product during the chat, the same buying signals your sales team already looks for.
Why does Telegram only fire for unanswered hot leads?
Because that's the case that needs urgent attention. Hot leads that already got a reply only need to appear in the regular Slack digest.
Related templates
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