Automated Sierra AI Handoff Tracking
Every few minutes, WebRun checks Sierra for conversations the AI agent handed off, logs the customer's issue and the handoff reason to a Google Sheet, and drafts a follow-up email in Gmail summarizing the context, left unsent for the assigned human agent to review and send.
How do I make Sierra AI agent handoffs faster for human agents to pick up?
WebRun checks Sierra every 15 minutes for conversations its AI agent handed off, logs the issue and handoff reason to Google Sheets, and drafts a follow-up email in Gmail summarizing the context. The draft stays unsent until a human agent reviews and sends it, so handoffs move fast without any customer email going out unapproved.
- Human agents pick up handoffs with a ready draft instead of starting cold
- Every handoff reason is logged, making it easy to spot AI agent gaps over time
- No customer email goes out without a human reviewing it first
Built for AI-first support teams · customer service operations · SaaS support · conversational AI teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
sierra.aiin a real browser with your saved login - no setup, no API keys. -
1
Sierra - find handed-off conversations
sierra.ai
WebRun opens Sierra to find handed-off conversations. - Open Sierra and check conversations the AI agent handed off
- Capture the customer's original issue and the stated handoff reason
- Note the conversation ID and the customer's contact details
Done when Every new handoff conversation is listed with its context.
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2
Google Sheets - log the handoff details
google.com
WebRun opens Google Sheets to log the handoff details. - Open the AI handoff log in Google Sheets
- Add a row for each handoff with the issue, reason, and conversation ID
- Mark it as awaiting a human follow-up
Done when Every new handoff has a logged row in Google Sheets.
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3
Gmail - draft the follow-up
gmail.com
WebRun opens Gmail to draft the follow-up. - Draft a follow-up email to the customer summarizing their issue and next steps
- Save it as a Gmail draft addressed to the customer, matching your support tone
- Leave every draft unsent for the assigned human agent to review and send
Done when A ready draft exists in Gmail for every new handoff, none of them sent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will the draft email be sent to the customer automatically?
No. WebRun only saves it as a Gmail draft. A human agent always reviews and sends it, so nothing reaches the customer without approval.
Why log the handoff reason separately in Sheets?
It gives your team a running record of why Sierra's AI agent is handing off conversations, useful for spotting patterns the AI agent could handle better over time.
How quickly does a handoff get a draft ready?
WebRun checks Sierra every 15 minutes, so a human agent usually has a ready draft and full context well before they open the conversation.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.