Automated Pure Chat Missed Lead Handoff
Every hour, WebRun opens Pure Chat, finds visitors who left an email or phone number but never got a reply, archives the full transcript to Google Drive, and posts a lead handoff to Slack so a rep can follow up while the visitor is still warm.
How do I follow up on missed Pure Chat leads fast?
WebRun checks Pure Chat every hour for visitors who left an email or phone number but never got a reply, archives the full transcript to Google Drive, and posts a lead handoff to Slack tagging the next rep in rotation. Missed chats become an assigned follow up while the visitor is still warm, instead of a forgotten transcript.
- Leads with contact details reach a rep within the hour
- Transcripts stay organized in Drive instead of scattered in chat history
- Reps always know who owns a lead from the Slack tag
Built for small business sales teams · website support · local service businesses · inside sales
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.purechat.comin a real browser with your saved login - no setup, no API keys. -
1
Pure Chat - find missed chats with contact details
purechat.com
WebRun opens Pure Chat to find missed chats with contact details. - Open Pure Chat and pull transcripts for chats with no agent reply
- Check each one for an email address or phone number left by the visitor
- Capture the visitor's question and the page they were on
- Skip chats where no contact details were left
Done when Every missed chat with contact details is identified with its transcript.
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2
Google Drive - archive the chat transcript
drive.google.com
WebRun opens Google Drive to archive the chat transcript. - Save the full transcript for each missed chat to Google Drive
- File it in the lead transcripts folder by date
- Keep transcripts organized so sales can reference the full conversation
Done when Every missed chat transcript is archived in Google Drive.
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3
Slack - hand off the lead to sales
slack.com
WebRun opens Slack to hand off the lead to sales. - Post a lead handoff to the sales channel for each missed chat
- Include the visitor's question, contact details, and a link to the transcript
- Tag the rep next in the follow up rotation
Done when Sales has a handoff in Slack for every missed chat lead.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun contact the visitor?
No. It only archives the transcript and hands the lead to sales in Slack. Reaching out to the visitor is always done by the assigned rep.
What happens to chats with no contact details?
They're skipped, since there's no way for a rep to follow up. Only chats where the visitor left an email or phone number become a handoff.
Can a rep see the full conversation, not just the summary?
Yes. The complete transcript is archived in Google Drive and linked directly from the Slack handoff.
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