Automated Nicereply Weekly CSAT Scorecard
Every Monday, WebRun opens Nicereply, pulls the past week's CSAT, NPS, and CES survey responses, scores each agent's average, logs every response to Airtable for trend history, and emails your support lead a scorecard summary highlighting any agent below target.
How do I get a weekly CSAT scorecard from Nicereply?
WebRun pulls every CSAT, NPS, and CES response from Nicereply each Monday, calculates each agent's average for the week, and flags anyone below target. It logs every response to Airtable for trend history and emails your support lead the scorecard, so low scores get noticed and discussed instead of sitting unread in a dashboard.
- Support leads see agent CSAT averages every Monday without pulling a report
- Agents below target get flagged the same week, not at quarter end
- Every response is preserved in Airtable for trend analysis over time
Built for support team leads · customer service managers · CX teams · helpdesk operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
nicereply.comin a real browser with your saved login - no setup, no API keys. -
1
Nicereply - pull the week's survey responses
nicereply.com
WebRun opens Nicereply to pull the week's survey responses. - Open Nicereply and pull every CSAT, NPS, and CES response from the past 7 days
- Calculate each agent's average score for the week
- Flag any agent whose average fell below your target
- Note the most common comment theme among detractor responses
Done when The week's survey responses are pulled and scored by agent.
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2
Airtable - log every response for trend history
airtable.com
WebRun opens Airtable to log every response for trend history. - Log every survey response to the trend table with agent, score, and comment
- Append to existing history so trend charts stay accurate
- Keep one row per response for full traceability
Done when Every response from the week is logged in Airtable.
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3
Gmail - email the scorecard to your support lead
gmail.com
WebRun opens Gmail to email the scorecard to your support lead. - Draft a scorecard summary email for your support lead
- List each agent's average score and flag anyone below target
- Send the internal summary email each Monday morning
Done when Your support lead has this week's scorecard in their inbox.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does the email go to customers who took the survey?
No. It only goes to your internal support lead. WebRun never contacts the customers who responded to a survey.
How is an agent's average calculated?
From every CSAT, NPS, or CES response tied to that agent in Nicereply over the past 7 days, the same responses your live dashboard uses.
Can I see individual responses, not just the average?
Yes. Every response is logged to Airtable with the score and comment, so you can dig into specifics behind any agent's weekly average.
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