Get a daily digest of Netomi AI escalations
Every morning, WebRun opens Netomi, reviews yesterday's conversations to see how many the AI resolved on its own versus escalated to a human agent, posts the resolution digest to Slack, and pings Telegram if the escalation rate jumped above your normal range.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I track how many Netomi conversations get escalated to a human?
WebRun reviews yesterday's Netomi conversations every morning, splitting the total between ones the AI resolved on its own and ones escalated to a human agent, then posts the resolution digest to Slack. If the escalation rate runs above your normal range, it also pings Telegram, so a spike gets noticed the same day it happens.
- Teams see the AI resolution rate every morning without pulling a report
- Escalation spikes get flagged the same day instead of at month end
- The most common escalation reason is visible, not just the raw count
Built for customer service operations · support team leads · CX teams · conversational AI teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
netomi.comin a real browser with your saved login - no setup, no API keys. -
1
Netomi - review AI resolutions and escalations
netomi.com
WebRun opens Netomi to review AI resolutions and escalations. - Open Netomi and pull yesterday's conversation volume by channel
- Split the total between AI resolved and escalated to a human agent
- Calculate the escalation rate and compare it to your trailing average
- Note the most common reason conversations were escalated
Done when Yesterday's resolution and escalation numbers are calculated with the top escalation reason.
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2
Slack - post the daily resolution digest
slack.com How to Automate Slack
WebRun opens Slack to post the daily resolution digest. - Post the daily resolution digest to the support Slack channel
- Show total conversations, AI resolved count, and escalation rate
- Include the most common reason for escalation
Done when The support channel has yesterday's resolution digest.
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3
Telegram - ping if escalations spike
telegram.org How to Automate Telegram
WebRun opens Telegram to ping if escalations spike. - Send a Telegram ping only if the escalation rate is above your normal range
- Include the current rate next to the trailing average for comparison
- Stay silent on days the rate is within normal range
Done when The team is pinged on Telegram only when escalations are running high.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun change how Netomi's AI responds to customers?
No. It only reads yesterday's results after the fact. It never changes the AI's replies or configuration.
What counts as an escalation spike?
An escalation rate meaningfully above your trailing average for the past few weeks. Normal day to day variation stays in the Slack digest without triggering Telegram.
Does the digest include what customers said?
No. It reports volume, resolution rate, and the most common escalation reason, not individual conversation transcripts.
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