Automated MakeMyTrip Refund Status Tracking
Every morning, WebRun signs into MakeMyTrip, opens each cancelled booking, reads the refund status and the amount owed, updates an Airtable record with how many days it has been pending, and opens a Trello card for any refund past your chase threshold.
How do I track refunds owed on cancelled travel bookings?
WebRun signs into MakeMyTrip every morning and reads the refund status on every cancelled booking, capturing the amount owed and the payment method. It tracks days pending in Airtable and opens a Trello card for each refund past your chase threshold, ready for someone to raise.
- Every cancelled booking still owed money stays visible
- Days pending is counted from the cancellation date, not guessed
- Refunds that land clear themselves off the list
Built for travel desks · office managers · corporate travel coordinators · frequent travelers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.makemytrip.comin a real browser with your saved login - no setup, no API keys. -
1
MakeMyTrip - read refund status per booking
- Sign into MakeMyTrip and list the cancelled bookings on the account
- For each one read the refund status, the amount, and the payment method it is going back to
- Note the cancellation date and any refund already credited
Done when Every cancelled booking has a current refund status and amount.
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2
Airtable - track amounts and days pending
airtable.com
WebRun opens Airtable to track amounts and days pending. - Update the record for each booking reference with today's status and amount owed
- Calculate days pending from the cancellation date
- Mark refunds now credited as closed and total what is still outstanding
Done when Every pending refund has a record with its days pending and amount.
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3
Trello - open a card for refunds to chase
trello.com
WebRun opens Trello to open a card for refunds to chase. - Open a card for each refund pending longer than your chase threshold
- Title it with the booking reference, the amount, and the days waiting
- Leave raising the support ticket to a person. WebRun never contacts MakeMyTrip support on your behalf
Done when Every overdue refund has a card ready for someone to chase.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it raise support tickets or cancel bookings?
No. WebRun reads refund status only. Raising a ticket, replying to support, or cancelling anything stays with your travel desk, which is why the card carries the reference and the amount.
Does it ever touch payment details?
No. It reads which payment method the refund is going back to as shown on the booking, and never enters, stores, or changes card or bank details anywhere.
When does a refund land on the chase list?
Once it has been pending longer than the threshold you set, counted from the cancellation date. Refunds credited since the last run are closed off automatically.
Related templates
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