Automated MaestroQA Grading Coverage Report
Every Monday, WebRun opens MaestroQA, counts how many graded tickets each grader completed against their target and which agents received no review at all, records the coverage in Airtable, and books catch-up grading time in Google Calendar for anyone who fell short.
How do I check whether my QA team hit its weekly review target?
WebRun opens MaestroQA every Monday and counts the graded tickets each grader completed against their weekly target, plus the agents who received no review at all. It records the coverage in Airtable and books catch-up grading time in Google Calendar, so the QA sample stays even across the team.
- No agent goes a month without a single review
- Each grader's completed reviews sit next to their target
- Catch-up time is booked automatically for anyone who fell short
Built for QA managers · support leaders · contact centre operations · customer experience teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
maestroqa.comin a real browser with your saved login - no setup, no API keys. -
1
MaestroQA - count reviews per grader and agent
maestroqa.com
WebRun opens MaestroQA to count reviews per grader and agent. - Open MaestroQA and read the graded tickets completed in the past week
- Count reviews per grader against their weekly target and note which scorecards and rubrics were used
- List the agents who received no review at all, and how many weeks it has been since their last one
Done when Last week's review counts exist per grader and per agent.
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2
Airtable - log weekly grading coverage
airtable.com
WebRun opens Airtable to log weekly grading coverage. - Write a weekly row per grader with reviews completed, target and the gap
- Write a row per agent with reviews received and weeks since the last one
- Keep the history so an agent quietly going a month without a review is visible
Done when This week's coverage is recorded for every grader and agent.
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3
Google Calendar - book catch-up grading time
calendar.google.com
WebRun opens Google Calendar to book catch-up grading time. - Book a catch-up grading block for any grader who finished under target
- Size the block to the number of reviews still owed and name the agents to cover first
- Book internal time only. WebRun never messages an agent about their scores
Done when Every short grader has catch-up time on the calendar.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message agents or graders about their numbers?
No. WebRun writes an internal Airtable record and books calendar time. It never messages an agent or a grader, so the coaching conversation stays with the QA manager.
Does it grade tickets or change scores?
No. WebRun counts the reviews that already exist and reads their scorecards. Grading a ticket, editing a score or changing a rubric stays with your graders in MaestroQA.
How does it know a grader's target?
You set the weekly review target per grader once. WebRun compares completed reviews against that number every Monday and books catch-up time only for those who fell short.
Related templates
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