Automated Garment Reorder Reminders
Every Monday, WebRun opens LymphaTech, finds patients whose last garment order is approaching the 6-month replacement mark, drafts a plain-language reorder reminder as a Twilio text and a Gmail email for each, and queues both for your team to review and send so nothing reaches a patient unapproved.
How do I remind patients to reorder compression garments automatically?
WebRun checks LymphaTech every Monday for patients whose compression garments are nearing the 6-month replacement mark, then drafts a friendly reorder reminder as a Twilio text and a Gmail email for each. Both are queued for your team to review and send, so no patient is contacted and no health detail leaves the clinic unapproved.
- Patients get a timely nudge before their compression wears out
- Every reminder is reviewed by staff before it reaches a patient
- Patients already reordered are skipped so no one is nagged twice
Built for lymphedema clinics · compression fitters · patient care coordinators · vascular therapy practices
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.lymphatech.comin a real browser with your saved login - no setup, no API keys. -
1
LymphaTech - find garments near the 6-month mark
lymphatech.com
WebRun checks LymphaTech for garments approaching their 6-month replacement window. - Open LymphaTech and read the last garment order date for each active patient
- Find patients whose current garments are between five and six months old, the usual replacement window
- Note the patient, affected limb, and the garment size and style last ordered
- Skip anyone who already has a newer order logged so they are not reminded twice
Done when Every patient due for a garment replacement in the next few weeks is listed with their last order.
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2
Twilio - draft reorder reminder texts
twilio.com
WebRun drafts a reorder reminder text and leaves it queued for review. - Draft a short, friendly reminder text for each due patient noting it may be time to reorder their compression garment
- Keep the message general and free of clinical detail, inviting the patient to call the clinic to arrange a refit
- Queue every text in Twilio unsent. Do not text any patient automatically.
Done when A reorder reminder text is queued and waiting for review for every due patient.
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3
Gmail - draft reorder reminder emails
gmail.com
WebRun drafts a matching reorder reminder email for patient review. - Draft a matching reorder reminder email for patients who prefer email, in plain, friendly language
- Include a note on how to book a refit appointment and who to contact at the clinic
- Save every email as a Gmail draft. Do not send any email to a patient on its own.
Done when A reorder reminder email is drafted and waiting for review for each email-preferred patient.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text or email patients without approval?
No. Every reminder is queued in Twilio or saved as a Gmail draft and waits for your team to review and send. No message reaches a patient, and no protected health information leaves your practice, without a human approval.
How does it know a garment is due for replacement?
It reads each patient's last garment order date in LymphaTech and flags those between five and six months old, the typical replacement window when compression starts to wear out.
What does the reminder actually say?
A short, friendly note that it may be time to reorder, with a prompt to call the clinic to book a refit. It stays general and free of clinical detail, and your team can edit the tone before sending.
Related templates
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