Automated Loom Video Comment Triage
Every morning, WebRun opens your Loom workspace library, reads the comments on your videos, keeps the ones with no reply from you, builds a triage queue in Trello with who asked and what they asked, and sends the oldest questions to WhatsApp.
How do I keep up with unanswered comments on my Loom videos?
WebRun opens your Loom library each morning, reads the comments on the videos you own, and keeps the ones with no reply from you. It builds a Trello queue holding the video, the viewer, and the question, then sends the longest waiting questions to WhatsApp so nothing sits for days.
- A question on a walkthrough gets answered within a day
- Every unanswered comment sits on one Trello board
- Comments you already replied to drop off automatically
Built for product teams · sales engineers · course creators · remote managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.loom.comin a real browser with your saved login - no setup, no API keys. -
1
Loom - read comments on your videos
loom.com
WebRun opens Loom to read comments on your videos. - Sign in to Loom and open the workspace library
- Open the videos you own and read the comments on each
- Keep comments with no reply from you and note the viewer, the time posted, and the question
- Mark comments phrased as a question ahead of simple reactions
Done when Every unanswered comment is listed with its video, its asker, and its age.
-
2
Trello - build the reply queue
trello.com
WebRun opens Trello to build the reply queue. - Open your triage board in Trello and add a card per unanswered comment
- Put the video title, the viewer name, and the comment text on the card
- Set a due date on anything older than two days
- Close cards whose comment now has a reply in Loom
Done when The Trello board holds one card per comment still waiting on a reply.
-
3
WhatsApp - send the oldest questions
whatsapp.com
WebRun opens WhatsApp to send the oldest questions. - Send the oldest unanswered questions to yourself on WhatsApp
- Name the video and the viewer for each one
- Say how many days each comment has been waiting
Done when You have today's oldest unanswered questions in WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to viewers on my behalf?
No. WebRun only reads the comments and builds your queue. Every reply is written and posted by you in Loom, so nothing goes to a viewer without your words.
How does it know a comment was answered?
It reads the live comment thread on each video every morning. Once your reply is there, the comment drops out of the queue and the Trello card is closed.
Does it cover videos other people own?
It focuses on the videos you own in the workspace library, since those are the ones you are expected to answer. You can widen the scope to a whole workspace folder.
Related templates
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