Find the support questions your knowledge base can't answer
Every night, WebRun opens LiveAgent, reviews the day's ticket tags and topics, checks each one against your knowledge-base article list in Notion, and logs every topic with no matching article to a Google Sheet for the content team to write up.
- No credit card
- Under $0.01 per run
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How do I find which support topics are missing from my knowledge base?
WebRun compares recurring LiveAgent ticket topics against your Notion knowledge base every night and logs any topic with no matching article to a Google Sheet, ranked by how often it came up. This gives content teams a data-backed list of exactly which articles to write next instead of guessing from memory.
- Content teams get a ranked, data-backed list of articles to write next
- Recurring questions with no article stop repeating unnoticed
- Knowledge-base coverage is checked automatically every night
Built for support content teams · knowledge base managers · customer support leads · documentation teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.liveagent.comin a real browser with your saved login - no setup, no API keys. -
1
LiveAgent - pull today's ticket topics
liveagent.com
WebRun opens LiveAgent to pull today's ticket topics. - Open LiveAgent and pull today's closed tickets with their tags
- Group tickets by topic and count how many times each came up
- Keep only topics that appeared more than once today
Done when Every recurring topic from today's tickets is listed with its count.
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2
Notion - check knowledge-base coverage
notion.so How to Automate Notion
WebRun opens Notion to check knowledge-base coverage. - Open the knowledge-base article index in Notion
- Check whether each recurring topic already has a matching article
- Note the article link for topics that are already covered
Done when Every recurring topic is marked covered or uncovered against Notion.
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3
Google Sheets - log the content gaps
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log the content gaps. - Open the content gap tracker in Google Sheets
- Add a row for each uncovered topic with its ticket count
- Sort so the most frequent uncovered topics sit at the top
Done when Every uncovered topic from today is logged and ranked by frequency.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun write the missing knowledge-base articles?
No. It only identifies which topics lack coverage and logs them to a sheet. Writing and publishing each article is still done by your content team.
How does it decide a topic needs an article?
It groups today's closed LiveAgent tickets by tag and topic, then checks each recurring one against your existing Notion article index for a match.
What if a topic is only asked about once?
It only logs topics that came up more than once in a single day, so one-off questions do not clutter the content team's gap list.
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