Automated Kustomer Weekly Agent Scorecard
Every Monday, WebRun opens Kustomer, pulls each agent's conversation volume, first-response time, and CSAT score from the past week, saves a scorecard document to Google Drive, and texts the team lead a one-line summary of who stood out and who needs support.
How do I get a weekly performance scorecard from Kustomer automatically?
WebRun pulls each agent's Kustomer conversation volume, first-response time, and CSAT score every Monday, saves a scorecard to Google Drive, and texts the team lead a one-line summary of who stood out. This gives support managers a consistent weekly read on team performance without building the report by hand.
- Managers get a consistent weekly scorecard without building it by hand
- Standout and struggling performance both surface automatically
- Week-over-week trends are visible without digging through old reports
Built for support team leads · customer service managers · CX operations · call center supervisors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.kustomer.comin a real browser with your saved login - no setup, no API keys. -
1
Kustomer - pull last week's agent stats
kustomer.com
WebRun opens Kustomer to pull last week's agent stats. - Open Kustomer and pull each agent's stats for the past 7 days
- Capture conversation volume, average first-response time, and CSAT score
- Rank agents by CSAT so standout and struggling performance both surface
Done when Every active agent has a full week of stats captured.
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2
Google Drive - save the scorecard
drive.google.com
WebRun opens Google Drive to save the scorecard. - Open the team scorecards folder in Google Drive
- Save this week's per-agent stats as a dated scorecard document
- Link back to last week's scorecard for quick comparison
Done when This week's scorecard document is saved and linked to the prior week.
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3
Twilio - text the team lead a summary
twilio.com
WebRun opens Twilio to text the team lead a summary. - Text the team lead a one-line summary of this week's scorecard
- Name the top performer and the agent who may need support
- Send this only to your own team lead's number, never to a customer
Done when The team lead has this week's summary by text.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun share individual scores with customers?
No. The scorecard and the text summary are both internal, going only to your team lead and a private Drive folder. Customers never see or receive them.
What stats go into the scorecard?
Conversation volume, average first-response time, and CSAT score for each agent, all read directly from Kustomer's own reporting for the past 7 days.
Can the team lead compare week over week?
Yes. Each week's scorecard links back to the prior week's document in Google Drive, so trends are easy to spot without digging through old files.
Related templates
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